Evaluating TCO for Customer Engagement Software
Your definitive guide to a comprehensive Total Cost of Ownership (TCO) analysis for the contact center

Do you feel like a hostage to the expensive maintenance and complex upgrades of your current WFO provider?

As a Leader in the Gartner Magic Quadrant for Customer Engagement Workforce Optimization, Calabrio has gained recognition as an alternative to the high cost and poor service traditionally associated with this industry.

Switching vendors is easier than you think

Purchasing a new workforce optimization (WFO) solution requires a complete Total Cost of Ownership (TCO) analysis. Hard costs like software licenses fees and hardware are relatively easy to measure and compare, but these need to be balanced with operational costs. Soft costs can be hard to quantify, but making them a part of your TCO model is necessary to make the right decision.

Download this ebook for an in-depth look at TCO and learn how to:

  • Ask the right questions when evaluating vendors
  • Determine the true impact of those hard to calculate operational costs
  • Get the most out of your contact center software investment

 

 

 

 

 

Facing an upgrade this year? Calabrio can help.

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