Why Calabrio
Powerful Brands Trust Calabrio
What is Calabrio?
Calabrio ONE is an integrated workforce performance solution that’s built to turn your challenges into competitive advantages—and deliver powerful value to your business. The workforce performance suite brings together vital workforce optimization, enterprise-grade agent engagement tools, and AI-fueled insights and analytics within a single interface.
What Can Calabrio Do for Contact Centers?
Contact centers face growing demands from every angle. Customers want more empathetic, personalized experiences across many channels—and will leave your brand after only two negative interactions.* Businesses are counting on the contact center to deliver. And everyone from marketing to supply chain is hungry for customer-centric business intelligence.
The Calabrio ONE workforce performance suite delivers everything you need in one solution, helping your contact center work smarter, faster, and better—and empowering your people to provide experiences that drive brand loyalty and business revenue. It’s why Calabrio is a trusted ally to today’s leading brands.
Why Make the Switch?
- Customer-Centric
- Agent Empowering
- Best-In-Class Support
- True Cloud Leadership
- Cost Effective
- Unmatched Innovation
- Elevate All Your Conversations
- AI and Automation Driven
- Ease Of Use
Calabrio is dedicated to delivering exceptional customer service. Our Customer Success Management program is driven by our dedicated team to ensure clients continue to receive the highest level of support. This customer-centric focus has helped establish Calabrio’s strong reputation as a customer-focused organization.
Calabrio ONE solutions empower agents to reach their full potential by providing AI-enabled coaching, self-scheduling independence, and performance insights. Our focus on agent empowerment acknowledges that employees are a company’s biggest cost and greatest asset.
Calabrio has a vast partner network of over 500 reseller partners, including every CCaaS vendor in Gartner’s Magic Quadrant, as well as the leading Global System Integrators. These partnerships allow Calabrio to support customers globally and facilitate major digital transformation initiatives.
Calabrio ONE was born in the cloud. We lead the market with the only true-cloud, enterprise-grade workforce optimization suite. Other vendors may have enterprise-grade functionality in their legacy on-premises applications, but they are years behind in delivering enterprise-grade functionality in cloud.
Calabrio’s true-cloud architecture encapsulates the unified product suite and ensures that Calabrio remains competitively priced in the market. With no hidden add-ons and out-of-the-box integrations our pricing is often less expensive than our leading competitors by up to 20%.
At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center pushes the envelope of invention and delivers true value addition. Our experts get to know your unique pain points and emerging needs, and work to develop sustainable—and truly innovative—solutions.
Don’t just improve live agent performance—drive better bot performance with sophisticated chatbot analytics. Unlock unprecedented visibility into conversation performance across chatbots and voicebots, and all the way to your live agents, with Calabrio Bot Analytics.
Harness the power of AI and machine learning tools across the Calabrio ONE suite and accelerate data-driven decision-making across your contact center. Shorten the time from insight to action with AI-fueled insights, predictive analytics, and much more.
Calabrio ONE offers unparalleled flexibility and customization options, allowing customers to tailor the platform to their unique business needs. Its user-friendly interface and seamless navigation have earned praise from satisfied customers-enhancing their experience, and driving business success.
Calabrio is dedicated to delivering exceptional customer service. Our Customer Success Management program is driven by our dedicated team to ensure clients continue to receive the highest level of support. This customer-centric focus has helped establish Calabrio’s strong reputation as a customer-focused organization.
Calabrio ONE solutions empower agents to reach their full potential by providing AI-enabled coaching, self-scheduling independence, and performance insights. Our focus on agent empowerment acknowledges that employees are a company’s biggest cost and greatest asset.
Calabrio has a vast partner network of over 500 reseller partners, including every CCaaS vendor in Gartner’s Magic Quadrant, as well as the leading Global System Integrators. These partnerships allow Calabrio to support customers globally and facilitate major digital transformation initiatives.
Calabrio ONE was born in the cloud. We lead the market with the only true-cloud, enterprise-grade workforce optimization suite. Other vendors may have enterprise-grade functionality in their legacy on-premises applications, but they are years behind in delivering enterprise-grade functionality in cloud.
Calabrio’s true-cloud architecture encapsulates the unified product suite and ensures that Calabrio remains competitively priced in the market. With no hidden add-ons and out-of-the-box integrations our pricing is often less expensive than our leading competitors by up to 20%.
At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center pushes the envelope of invention and delivers true value addition. Our experts get to know your unique pain points and emerging needs, and work to develop sustainable—and truly innovative—solutions.
Don’t just improve live agent performance—drive better bot performance with sophisticated chatbot analytics. Unlock unprecedented visibility into conversation performance across chatbots and voicebots, and all the way to your live agents, with Calabrio Bot Analytics.
Harness the power of AI and machine learning tools across the Calabrio ONE suite and accelerate data-driven decision-making across your contact center. Shorten the time from insight to action with AI-fueled insights, predictive analytics, and much more.
Calabrio ONE offers unparalleled flexibility and customization options, allowing customers to tailor the platform to their unique business needs. Its user-friendly interface and seamless navigation have earned praise from satisfied customers-enhancing their experience, and driving business success.
Modern Contact Centers Choose Calabrio
4.5 out of 5
Gartner Peer Insights
4.3 out of 5
G2
4.3 out of 5
Capterra
Drive Lasting Loyalty with Calabrio ONE
Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.
Can’t-Miss Content to Help You Succeed
Emerging Trends and Challenges in Customer Service
Hear the perspectives of 400 contact center managers from around the world on how AI is shaping the contact center of the future.
Market Guide for Contact Center WEM
Gartner explores new challenges in customer support and helps you decide which existing WEM solution is right for you. For each feature evaluated, Calabrio ONE checked the box.
Agent Management Value Index
Ventana ranks Calabrio as a top vendor of products that address the key elements of agent management, outperforming competitors in capability, usability, and manageability.
Cloud Maintenance Downtime
Don’t let downtime in your cloud contact center disrupt your customer service. Learn how to prevent and handle downtime with these tips.
Calabrio Analyst & Peer Reviews
Want to know how Calabrio’s analytics and workforce optimization solutions compare in the market? Check out our infographic featuring reviews from industry analysts.
Your Guide to a Successful Reference Call
Are you getting the information you need from your customer reference calls? Make sure you’re prepared with Calabrio’s Customer Reference Call Checklist. Download the free infographic and optimize your calls today.
Find Success in the Cloud
Embrace the impact the latest cloud-based tech can deliver for your call center. Find all the resources you need to confidently make the right move.
How AI Drives Better Human Experiences
Consumers still want human-to-human interactions. But there’s no doubt that AI can deliver improved human experiences across their preferred channels. Learn how in this guide to AI’s impact.
