Calabrio Partner Program

Our Partner Community

We work with hundreds of strategic vendors around the world to deliver value to our shared customers. Explore our community and learn how we’re better together.

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Trusted by global brands

Platform partners

Calabrio partners with platform providers to bring to life end-to-end contact center solutions from ACD to Workforce Optimization and reporting. Long-standing relationships, continuous engagement, and shared roadmap visibility position us to provide intuitive and comprehensive unified communication and workforce optimization solutions to contact centers.

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Reseller partners

Our customers’ needs are unique. That’s why we work with an array of dependable reseller partners with options sure to fit the varied requirements of any contact center. Armed with a deep understanding of our products, Calabrio resellers provide our customers with the experience and expertise they’ve come to expect.

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Services partners

Calabrio services partners have a wealth of knowledge and experience with workforce optimization best practices and implementation services. They have a deep understanding of the Calabrio ONE suite of products and have gone through in-depth certification programs to provide the level of service our customers have come to expect.

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Find a Partner

Looking for a partner that integrates, sells, or offers support with Calabrio? Explore our global network of strategic partners.

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Calabrio Success Center

Connect with peers and experts

Calabrio partners and customers gain exclusive access to the Calabrio Success Center, your secure, one-stop shop for support, sales enablement, and education materials.

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On-demand information

Move from awareness to mastery and make the most out of Calabrio solutions. Easily access documentation, expert insights, and on-demand videos.

Get help

Search our ever-growing knowledge base, leverage the online community to connect with Calabrio experts and other users, and view, open and manage your support cases.

Engage a global community

Keep up to date with all that Calabrio has to offer, share key learnings, and discover best practices when you connect with our ever-expanding community of leaders around the globe.

Customer Stories

A trusted ally to leading brands and innovative vendors

Calabrio is trusted by Fortune 500 brands and counted on by top technology providers. See how we’ve helped leaders in an array of industries push the boundaries of innovation and deliver incredible results.

“Calabrio is without a doubt the most important partner that Twilio has in our journey to disrupting the Enterprise Contact Center space. Their exceptional partner team is a joy to collaborate with strategically, and they continue to be cloud first pioneers by enabling Flex users to optimize their workforce and hear the voice of their customers on any channel at any time.”

Adam Robertson

Twilio Partner Development Manager

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Become a Partner

Join our growing network of global partners today.

Become a Partner

How We Help Brands

Leading-edge tools built—and trusted—to enrich and understand human interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to the unique needs of each business.

Why calabrio

Customer Reviews

Leaders in contact center workforce optimization

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst