Trust & GDPR Compliance

Information is often the most valuable asset of a company. Our customers’ personal information (PII) must be handled with care and respect and in this context, information security is a top priority at Calabrio.

The Calabrio Information Security Program is based on the National Institute of Standards and Technology (NIST) cybersecurity framework and the key elements of our information security processes are:

• Confidentiality – preventing the disclosure of information to unauthorized individuals or systems.
• Integrity – assuring the accuracy and consistency of data over its entire lifecycle.
• Availability – ensuring information is available when needed.

Click here to learn more about Calabrio‘s Information Security Program

Calabrio has the following compliance programs in place to help customers satisfy compliance requirements:

• FedRAMP® Moderate* – audited annually
• StateRAMP* – audited annually
• TX-RAMP* – audited annually
• SOC2 Type II – Report – audited annually
• ISO 27001 – Certificate – audited annually
• PCI DSS – Attestation of
• Compliance (AoC) – audited annually
• Monthly vulnerability scans
  Penetration tests conducted 4x per year
• Vendor Management Program – Calabrio reviews vendor performance on an annual basis
• Security exams for each employee on an annual basis, managed by our Legal, Security, and HR teams

Calabrio ONE is configurable to help customers satisfy standards, laws, and regulations including, but not limited to:

• GDPR
• CCPA
• ISO 27001
• SOC2 Type II
• PCI
• HIPAA
• MiFID

Calabrio GovSuite is a FedRAMP® Moderate authorized, and StateRAMP and TX-RAMP certified cloud contact center solution.