Press Releases
Big news—straight from the source.
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An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others
Significant career barriers still remain including progression plan and career pathway opportunities, according to new research from Calabrio & Get out of Wrap LONDON – November 21, 2024 - Calabrio, the workforce performance company, today released the findings of a major contact centre industry study with Get out of Wrap, the UK’s first contact centre [...]
November 21, 2024
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences
Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. MINNEAPOLIS – October 30, 2024 - Calabrio, the workforce performance company, announced today two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions [...]
October 30, 2024
Calabrio Workforce Now Interoperates with Microsoft Dynamics 365
Empowering contact center agents with powerful self-service tools while providing contact centers with AI-driven insights MINNEAPOLIS – October 16, 2024 - Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the longstanding collaboration between Calabrio and Microsoft, extending [...]
October 15, 2024
Calabrio Receives Exemplary Rating in ISG’s 2024 Agent Management Buyers Guide
Calabrio Recognized in ISG’s Buyers Guide for Significant Contributions to Agent Management Technology, Evaluated Across Contact Center Basic, Advanced, and Agent Management Categories MINNEAPOLIS – October 9, 2024 - Calabrio, a leading workforce performance company, has been included in the ISG Buyers Guide™ for Agent Management for 2024 produced by ISG Software Research (formerly Ventana [...]
October 9, 2024
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centers for the Future
Highlights Include New Product Launches, Industry Insights and Customer Awards LAS VEGAS – September 19, 2024 - Calabrio, the workforce performance company, this week announced a series of groundbreaking innovations at its Calabrio Customer Connect (C3) user conference. The annual event, including the ONE Awards, is known for bringing together industry leaders, customers and industry analysts, [...]
September 19, 2024
Calabrio Welcomes Dave Rhodes as Chief Executive Officer
MINNEAPOLIS – SEPTEMBER 17, 2024 - Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds Interim CEO Joel Martins who will continue in his role as Calabrio’s Chief Technology Officer (CTO). With decades of leadership experience along with extensive subject matter expertise in [...]
September 17, 2024
Calabrio ONE Awards Recognize Customers Driving Contact Center Innovation
Winners Celebrated at 2024 Calabrio Customer Connect Event LAS VEGAS – September 16, 2024 - Calabrio, the workforce performance company, today announced the annual ONE award winners during Calabrio Customer Connect (C3) in Las Vegas. In its eighth year, the ONE awards honor organizations and individuals utilizing Calabrio solutions to transform workforce optimization (WFO), customer [...]
September 16, 2024
Calabrio Announces the Appointment of Robert Rivera as Chief Sales Officer
MINNEAPOLIS – SEPTEMBER 10, 2024 - Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer (CSO). Rivera is responsible for accelerating Calabrio’s growth with strategic new logos along with expanding on the company’s existing key relationships and partnerships. Rivera brings over two decades of technology sales experience to [...]
September 10, 2024
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Reliable and scalable cloud-native call recording for the entire enterprise MINNEAPOLIS – AUGUST 8, 2024 - Calabrio, the workforce performance company, today announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. As a Workforce Optimization (WFO) solution for Webex Contact Center, [...]
August 8, 2024
Calabrio and Five9 Join Forces to Modernize Contact Center Operations
Customer-centric integration advances the industry with real-time audio streaming MINNEAPOLIS – JULY 30, 2024 - Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. As a Five9 Select partner, Calabrio now offers Quality Management (QM) and Analytics capabilities powered by Five9 VoiceStream, a [...]
July 30, 2024
Calabrio is a G2 Contact Center Workforce Leader
Calabrio Named a Leader in G2 The Grid® Report for Contact Center Workforce, Summer 2024 MINNEAPOLIS – JULY 16, 2024 - Calabrio, the workforce performance company, today announced it has been recognized as a Contact Center Workforce Software Leader by G2, a globally recognized software marketplace. Calabrio ONE received a record 83 report listings. More [...]
July 16, 2024
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Corresponding 2024 Summer Release free webinar offers in-depth Insights and Interaction Summary product demonstrations MINNEAPOLIS – JUNE 25, 2024 - Calabrio, the workforce performance company, unveiled its Summer of AI Innovation Summer Release announcement, featuring in-depth product demonstrations of its AI-fueled business intelligence tools, launch of new product capabilities and outline of its roadmap for [...]
June 25, 2024
Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Announcement kicks off Customer Contact Week, June 3-6, 2024 Las Vegas, NEV— June 4, 2024 —Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. These certifications add to Calabrio's existing Federal Risk and Authorization Management Program (FedRAMP) authorization, confirming their dedication to meeting the stringent [...]
June 4, 2024
Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven Excellence
Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven Excellence Increased flexibility, scalability and advanced functionalities provide superior customer experiences Minneapolis, MN — May 14, 2024 —Calabrio, a leader in workforce performance, today announced an integration with another solution from Avaya, a global leader in customer experience and [...]
May 14, 2024
Calabrio Welcomes Joshua Geller as Chief Legal Officer
Calabrio Welcomes Joshua Geller as Chief Legal Officer Minneapolis, MN — May 8, 2024 —Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). With more than 20 years of experience at leading law firms and software companies, Geller brings a wealth of knowledge in building [...]
May 8, 2024
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence Fully integrated cloud solution for contact centers provides quick, seamless access to data and analysis Minneapolis, MN — May 7, 2024 —Today Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. [...]
May 7, 2024
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management Minneapolis, MN — April 17, 2024 —Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data and insights to streamline and enhance the user experience. Calabrio’s Bot Analytics helps monitor and [...]
April 17, 2024
Customer Driven and Calabrio form partnership in Australia
Customer Driven and Calabrio form partnership in Australia Minneapolis, MN — April 2, 2024 —Workforce performance management leaders Calabrio have announced a partnership in Australia with customer experience and service operations specialists Customer Driven Solutions. Calabrio will partner with Customer Driven who provide service management for users looking to improve the customer experience through enhanced [...]
April 2, 2024
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency
The intelligent automation that streamlines interactions into summaries to improve agent productivity Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency Minneapolis, MN — March 26, 2024 —Calabrio,the workforce performance company, today announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Available as an add-on, the feature summarizes communications between [...]
March 26, 2024
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite Minneapolis, MN — March 5, 2024 —Calabrio, the workforce performance company, announced today that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorized cloud contact center solution. U.S. federal government agencies and departments are now able to adopt and use Calabrio GovSuite, [...]
March 5, 2024
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