Press Releases

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]

September 15, 2022

Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect

Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks   Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, one of Africa’s largest banks, has selected [...]

March 26, 2022

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Minneapolis, MN — February 23, 2022 — Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce [...]

March 14, 2022

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity  Minneapolis, 1 February 2022 – Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance [...]

March 10, 2022

Cazoo uses Calabrio Workforce Management to support fast-growing business

Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]

March 1, 2022

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]

December 16, 2021

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

November 9, 2021

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021

New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]

October 5, 2021

Thoma Bravo Completes Acquisition of Calabrio

Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Minneapolis and San Francisco — April 19, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Founded in [...]

April 19, 2021

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative Cloud-first workforce engagement management platform chosen to enable market-leading digital services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are New Zealand — April 14, 2021 — Calabrio, the customer experience intelligence company, has been [...]

April 14, 2021

Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.

Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Minneapolis — March 30, 2021 — Calabrio, the customer experience intelligence [...]

March 30, 2021

Thoma Bravo Announces Strategic Acquisition of Calabrio

Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from KKR follows significant growth and successful evolution to the cloud Minneapolis and San Francisco — March 23, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer [...]

March 23, 2021

Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions Minneapolis — February 2, 2021 — Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is [...]

February 2, 2021

Calabrio ONE Now Available via Twilio Flex Ecosystem

Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex Minneapolis — January 6, 2021 — Calabrio, the customer experience intelligence company, today announced that cloud contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful [...]

January 6, 2021

Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference

Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Minneapolis — October 28, 2020 — Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3) conference. This year, C3 was held as a virtual event. Calabrio announced [...]

October 28, 2020

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact center Minneapolis — October 27, 2020 — Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual [...]

October 27, 2020

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach Minneapolis, MN — June 30, 2020 — UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, today announced [...]

June 30, 2020

Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers

Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers Results show most contact centers are embracing work changes and expect them to benefit the industry long term Minneapolis — June 23, 2020 — Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations [...]

June 23, 2020

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Minneapolis — March 3, 2020 — Calabrio, the customer experience intelligence company, today announced a deep technology integration [...]

March 3, 2020