Press Releases

Calabrio Raises the Bar for Usability in Workforce Optimization

Newest version of Calabrio ONE suite features an innovative new user experience and advances capabilities to support the integrated, connected contact center Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide more […]

October 1, 2013

Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data

Calabrio Speech Analytics makes it easy to reveal meaningful customer insights in otherwise complex data initiatives Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its Calabrio Speech Analytics solution is helping businesses make it easy to incorporate voice analytics as part of their big data initiatives. As businesses […]

September 12, 2013

Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”

 Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider […]

August 6, 2013

Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization

Minneapolis, MN — July 17, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework. Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven to ensure that companies have […]

July 17, 2013

Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics

The Calabrio Freedom Program Makes it Simple and Affordable for Customer-Centric Organizations to Move Their Business Forward Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the launch of Calabrio Freedom – a rescue program that enables businesses to move off of outdated contact center software from other vendors […]

June 4, 2013

Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management

Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced new capabilities in its Calabrio ONE® Workforce Management (WFM) software that further enhance the solution’s ease-of-use, flexibility and value. Calabrio’s enriched WFM software empowers [...]

March 13, 2013

Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions

Enhancements further simplify reliability, scalability and support  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call recording platform to reduce the cost and complexity of recording-based applications, including compliance recording, quality management and analytics. By tripling the platform’s efficiency along with other enhancements, the Calabrio solution allows [...]

January 17, 2013

Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data

Calabrio commits to high standards to ensure customers ultimate confidence in secure information management Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards. Calabrio has gained International […]

October 18, 2012

Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents

Minneapolis, MN — January 12, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the release of version 8.8 of the Calabrio ONE suite, which features significant expansion of the supervisor role. The new software provides supervisors with more capabilities in fewer clicks, providing a clear view of comprehensive performance data, and […]

January 12, 2012

Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense

Minneapolis, MN — Oct. 19, 2011 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise. Calabrio’s products integrate with the Cisco MediaSense platform and increase […]

October 19, 2011

Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience

Web 2.0-based software suite designed to deliver better results with less time, money and effort Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise software suite. Calabrio ONE is the first workforce optimization suite to draw on proven […]

February 22, 2011

Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics

Minneapolis, MN — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that its Calabrio Call Recording and Calabrio Quality Management software products will support Cisco’s media capture platform recently announced by Cisco. Calabrio customers will have the flexibility to leverage this new recording architecture across the enterprise for call recording, […]

November 10, 2010

Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando

Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance Orlando, FL — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio One, the first and only software-based contact center suite to deliver workforce optimization (WFO) applications in a Web 2.0 framework. New applications in […]

March 22, 2010

Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics

Software Eases Users into Benefits of Speech Analytics Technology Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers to export multiple call recordings in bulk for archiving and speech analytics. Calabrio Recording Export is a […]

February 22, 2010

New Calabrio Application Enables On-demand Recording Controls for All Types of Users

Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by phone, […]

October 27, 2009

Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has named Tom Goodmanson president and chief executive officer effective immediately. Goodmanson was promoted from chief financial officer to replace Paul Lidsky. Lidsky will become president and chief executive officer at Datalink Corporation. […]

June 21, 2009

Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, […]

March 3, 2009

Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments in […]

October 1, 2008

Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite

Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008

Calabrio Signs Reseller Agreement with ABS Technology Architects

Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]