Press Releases
Big news—straight from the source.
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Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency
The intelligent automation that streamlines interactions into summaries to improve agent productivity Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency Minneapolis, MN — March 26, 2024 —Calabrio,the workforce performance company, today announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Available as an add-on, the feature summarizes communications between [...]
March 26, 2024
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite Minneapolis, MN — March 5, 2024 —Calabrio, the workforce performance company, announced today that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorized cloud contact center solution. U.S. federal government agencies and departments are now able to adopt and use Calabrio GovSuite, [...]
March 5, 2024
Calabrio Expands Presence in India with New Cloud Offering for Workforce Engagement Management
Calabrio Expands Presence in India with New Cloud Offering for Workforce Engagement Management INDIA, 27th February 2024 — Calabrio, a globally recognized leader in Workforce Engagement Management (WEM) solutions, has today announced a major expansion in India with the launch of its new cloud offering. Tailored to meet the specific needs of Indian enterprises, this [...]
February 26, 2024
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience Minneapolis, MN — January 9, 2024 — Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help customers leverage AI and ML (Machine Learning) to maximize agent engagement, productivity, and [...]
January 9, 2024
Calabrio Unveils Middle East Cloud with AI-powered Interaction Analytics
Calabrio Unveils Middle East Cloud with AI-powered Interaction Analytics Minneapolis, MN — December 19, 2023 — Today marks a significant milestone in Calabrio’s commitment to the Middle East region with the introduction of AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of [...]
December 19, 2023
Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations Minneapolis, MN — October 24, 2023 — Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers [...]
October 24, 2023
Calabrio Customer Connect (C3) 2023 Activates Contact Centers of Today for an AI-Empowered Future
Calabrio Customer Connect (C3) 2023 Activates Contact Centers of Today for an AI-Empowered Future Annual Conference Welcomes Customer Service Community to Calabrio’s Home of Innovation and Customer Success Minneapolis, MN — October 23, 2023 — Calabrio, the workforce performance company, the workforce performance company, is hosting customers, partners, and industry leaders at Calabrio Customer Connect [...]
October 23, 2023
New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate A Global Study of Contact Center Leaders Explores the Role of Artificial Intelligence in Activating the Agent of the Future Minneapolis, MN — September 21, 2023 — Calabrio, the workforce performance company, has released its annual analysis of the contact center [...]
September 21, 2023
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader Minneapolis, MN — September 14, 2023 — Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The [...]
September 14, 2023
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer Executive Leadership Expansion Highlights Dedication to Customer-Centric Growth Minneapolis, MN — August 10, 2023 — Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in [...]
August 10, 2023
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care London, UK — July 19, 2023 — Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 [...]
July 19, 2023
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Minneapolis, MN — June 21, 2023 — Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative [...]
June 21, 2023
The Contact Company Selects Calabrio WFM to Power BPO Operations
The Contact Company Selects Calabrio WFM to Power BPO Operations Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans London, UK — June 8, 2023 — Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the [...]
June 8, 2023
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success Minneapolis, MN — May 23, 2023 — Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric [...]
May 23, 2023
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth Calabrio bolsters executive team for evolving contact center landscape Minneapolis, MN — April 24, 2023 — Calabrio, the workforce performance company, today announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at [...]
April 24, 2023
CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™
CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™ True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution Minneapolis, MN — April 12, 2023 — Calabrio, the workforce performance company, today announced the full-suite integration of Calabrio ONE to Genesys Cloud CX™. Launching this integration makes [...]
April 12, 2023
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Minneapolis, MN — March 27, 2023 — Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives [...]
March 27, 2023
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]
February 8, 2023
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]
January 17, 2023
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]
October 25, 2022
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