Press Releases
Big news—straight from the source.
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Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers Results show most contact centers are embracing work changes and expect them to benefit the industry long term Minneapolis — June 23, 2020 — Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations [...]
June 23, 2020
New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers
New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Minneapolis — March 3, 2020 — Calabrio, the customer experience intelligence company, today announced a deep technology integration [...]
March 3, 2020
Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference
Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference Winners demonstrate the power of Calabrio solutions to increase employee and customer engagement, and enrich human interactions San Antonio, TX — October 15, 2019 — Calabrio, the customer experience intelligence company, announced the winners of the third annual ONE Awards and first-ever analytics competition during its annual […]
October 15, 2019
Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology
Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace Minneapolis, MN — October 3, 2019— Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to […]
October 13, 2019
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
Combined company ranks among largest contact center workforce management providers MINNEAPOLIS – June 3, 2019 – Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions […]
June 3, 2019
Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite
Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users Minneapolis, MN and Orlando — March 19, 2019 — Calabrio, the customer experience intelligence company, today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization […]
March 19, 2019
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement Minneapolis, MN — February 7, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily […]
February 7, 2019
Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
Funding fuels continued SaaS success as customers transition to the cloud Minneapolis, MN — November 13, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. With this investment, Calabrio will continue its focus on providing […]
November 13, 2018
Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Enhancements automate and simplify management and administration for large-scale WFO deployments Minneapolis, MN — October 30, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to […]
October 30, 2018
Calabrio Announces ONE Award Winners at Global User Conference, Calabrio Customer Connect
Winners drive innovation in the contact center through employee and customer engagement Nashville, TN — September 12, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the second annual ONE Awards during its customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive innovation in the contact […]
September 12, 2018
Calabrio Expands Omnichannel Data Capture and Analysis via New Integrations
Ability to merge new sources of data turns contact centers into hub of customer intelligence Minneapolis, MN — June 26, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform enables […]
June 26, 2018
Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights
Contact centers are now an even greater source of voice-of-the-customer data to drive business decisions Minneapolis, MN — March 27, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite. The new capabilities in Calabrio ONE help customers […]
March 27, 2018
Calabrio Named as the Only Visionary in 2018 Gartner Magic Quadrant for Workforce Engagement Management
Company recognized for its ability to execute and completeness of vision Minneapolis, MN — February 7, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has positioned Calabrio as a Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management1 for the second consecutive year. […]
February 7, 2018
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference
New enterprise platform features business intelligence tools to improve employee engagement and drive a superior customer experience Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio […]
October 4, 2017
Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting
Company establishes Vancouver-based Center of Excellence for Customer and Employee Engagement Minneapolis, MN – April 4, 2017 – Calabrio, a leading provider of customer engagement and analytics software, today announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further […]
April 4, 2017
Calabrio Launches Platform For The Modern Multichannel Contact Center
Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments Minneapolis, MN – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce […]
October 10, 2016
Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics
Market leaders join forces to deliver industry’s most comprehensive cloud customer engagement solution San Ramon, CA and Minneapolis, MN – June 22, 2016 — Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will resell Calabrio’s […]
June 22, 2016
Calabrio Named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization
Positioning based on completeness of vision and ability to execute Minneapolis, MN – December 10, 2015 – Calabrio, a leading provider of customer engagement and analytics technology, today announced that Gartner, Inc. has for the first time, positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. […]
December 10, 2015
Calabrio strengthens global presence in Asia Pacific (APAC) with new regional office in Singapore
Experienced WFO Executive Peter Farnsworth named Regional Director Minneapolis, MN — Jan. 23, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move […]
January 23, 2015
New Calabrio ONE Suite Release Provides Significant Enhancements for Agent Engagement
Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released the latest version of its industry-leading Calabrio ONE product suite. Important new features have been added to the Quality Management, Workforce Management and Analytics modules. “Customers’ needs continue to drive our innovation,” said Calabrio President and Chief […]
November 14, 2014
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