3 Reasons to Attend the Amazon Connect Bootcamp in Amsterdam

Here at Calabrio, we’ve seen a huge rise in demand for cloud-based contact centre solutions over the last five years. More and more, businesses are enticed to the cloud by the scalability to accommodate both seasonal changes and organic growth as well as access to new, more robust technology such as customer interaction analytics.

In order to help accelerate this cloud transformation, Calabrio and VoiceFoundry, a leading AWS Advanced Consulting Partner, are joining forces with Amazon Connect to host an Amazon Connect Bootcamp in Amsterdam on 22 and 23 May.

During this two-day course, attendees will gain the knowledge to leverage the power of the Amazon Connect cloud-based contact centre solution along with Calabrio ONE. Day One features lectures and hands-on demonstrations. Day Two is free-form, allowing participants to address a contact centre use-case that is relevant to their business.

If your contact centre is considering a move to the cloud, this is a must-attend! Here are the top three reasons to join us for our Amazon Connect Bootcamp:

1. Get hands on

Here’s your chance to experience both Amazon Connect and Calabrio ONE in action! You’ll deploy Amazon Connect and Calabrio ONE together, creating a complete Contact Center as a Service (CCaaS) and Workforce Optimisation (WFO) toolset. Calabrio ONE seamlessly integrates with Amazon Connect, making it easy for businesses of all sizes to build a robust, intelligent, omnichannel contact centre in the cloud. You’ll gain a complete understanding of provisioning, configuring and managing the unified offering by working within the actual tools.

2. Combine the benefits of a cloud contact centre with WFO

Calabrio was the first WFO provider to partner with Amazon Connect. You’ll see first-hand how Calabrio ONE pulls both raw data and metadata from Amazon Connect to more efficiently and effectively schedule agents, monitor performance and identify opportunities to improve the customer experience.

3. See what’s possible

Not only can the integration between Amazon Connect and Calabrio fuel efficient contact centre management, it can also equip you to leverage the voice of your customer to uncover insights that drive value across the business. Our best-in-class phonetics and speech-to-text tools complement Amazon Connect’s artificial intelligence-powered Alexa, Lex, and Polly, transforming complex customer conversations into highly usable data. In this course, you’ll see it in action by building a Lex bot as well as writing your own Lambda functions. Plus, you’ll learn about real-life use cases to help you think about new ways to address your organisation’s challenges.

As both an AWS and Amazon Connect partner, Calabrio continues its commitment to making it easier for organisations to gain the cost and agility benefits on the cloud. Join us to find out more about what the joint Calabrio/Amazon Connect offering can do for your company.

Magnus Geverts

Magnus Geverts is the Vice President of Product Marketing at Calabrio. He has over two decades of experience in the workforce engagement management and customer service space, working in a mix of roles and departments across the world: from R&D to consultancy to his role as Chief Business Development Officer at Teleopti. Today, he oversees Calabrio’s product go-to-market efforts. Magnus works closely with product line managers who shape the roadmap and strategies for the full Calabrio suite and oversees the product marketing team to offer software that enables users, engages frontline employees and elevates the end-customer experience.