Calabrio product training
We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville. Check out the latest from the 2018 Speaker Spotlight series.
Robin Gomez, data and analytics director at Radial, a bpost company, will be sharing use cases for metadata integration, the insights his team has gleaned and why metadata integration is important to their business during his session at C3. Here’s a quick preview of what to expect.
Name: Robin Gomez
Company: Radial, a bpost company
Title: Data and Analytics Director
Experience: 20 years with Radial and in the industry
Robin: Meeting with other Calabrio users to see innovative applications of the toolset and to hear success stories, as well as challenges.
Robin: Helping our clients succeed is my passion.
Robin: Using and integrating external data is sometimes challenging and can be intimidating or resource intensive, but you have more existing access to data than you know. In this session, we will be sharing how to access this data and the transformational impact it can have on your business.
Robin: “Jump Around” by the House of Pain.
Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.