Calabrio Named the Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM)

At Calabrio we take a customer-first approach in everything we do. From our corporate culture to our business practices, it’s always our goal to make our nearly 5,000 global customers feel like one-in-a-million.

Today, our customers have made us feel like one-in-a-million.

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM).

This distinction is based on 115 customer reviews that overall rate Calabrio 4.4 out of 5 as of May 23, 2019 for WEM.

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

We take great pride in this distinction and revel in the 66 five-star ratings we’ve received to date, as customer feedback continues to shape our products and services. Here are some excerpts from customers that contributed to the distinction:

“[The] Calabrio Team is a group of top-notch professionals—everyone from the project management and deployment team to customer care support and account executives. [We had a] seamless transition away from subpar experience with NICE IEX and traditional Avaya ACD to [a] cloud-based solution with AWS Amazon Connect…We also chose to upgrade our WFO provider, leaving behind poor support and costly cloud options, and selecting Calabrio ONE Cloud, an Amazon Connect partner, for user-friendly QM and WFM solution.”— Director of quality/training/WFM at a $500 million-$1 billion services company. Read the full review.

“Excellent implementation. One of the best I have experienced in 10+ years working with vendors. They listen to you as the client and want to help.”— AVP of member services at a $50-$250 million company in the finance industry. Read the full review.

“Calabrio is a great tool for helping staff drive work life balance, and it is a great tool for managing call centers… It is simple to use, easy to navigate and integrates well into new markets and channels.”
— Forecasting and scheduling manager at a $1-3 billion company. Read the full review.

“I would highly recommend Calabrio. They listen to their customers and work with them to get them what they ask for…The software is easy and intuitive. If you have questions on how to do something, you can use the help file (which is easy to use and helpful), reach out to Calabrio directly, or you can add a question onto their message boards. This makes it very easy to get assistance.”
— Senior WFM analyst at a $500 million-$1 billion company in the finance industry. Read the full review.

Everyone at Calabrio is honored to be named as the only May 2019 Gartner Customers’ Choice for Workforce Engagement Management. To learn more about this distinction, or to read the reviews written about our products by the industry professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.

Thank you to all of our customers who submitted reviews! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Calabrio 

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.