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Top 3 Reasons to Become a SaaS Developer at Calabrio
Read MoreWe’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS technology companies in the state. Our answer? Three key things. The chance to develop and hone high-demand agile development skills while working on a highly rated, award-winning SaaS technology. […]
Calabrio – one brand, one future for CX Intelligence
As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. The acquisition was the ideal next [...]Read More
Experience This: Key Performance Indicators
Read along through the transcript of this helpful video about KPIs (Key Performance Indicators) Like most organizations, Calabrio measures many things to examine our performance... things like sales revenue, CSAT scores, employee retention, and M&M consumption. Yes, I just said M&M’s consumption. Employees here at Calabrio consumed 346 pounds of M&M's last year. But [...]Read More
2020: Simple and smart, your best year ever for WFM
As 2019 draws to a close, Dave Hoekstra predicts an exciting road ahead for Workforce Management. While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. Read on to discover 3 ways to master the art of simple sophistication. Over the past few months, [...]Read More
5 Ways to Become a WFM Guru
Read MoreWorkforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer engagement. Magnus Geverts shares 5 ways to become a WFM guru. Over the years, I have been lucky enough to work with many […]
Are You Measuring These Critical Customer Experience Metrics?
Customer experience may be all about customers, but it’s backed up by numbers. Tracking experience metrics helps companies better understand customers and their needs, as well as the progress and ROI of their initiatives. Although there are numerous options for metrics, these five customer experience metrics are the most important to track: 5 CUSTOMER EXPERIENCE [...]Read More
Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray
It came as no surprise to me when the Minneapolis / St. Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long! That’s because—in only two years—Jenny has been a driving force behind [...]Read More
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend
Don’t let technology come between you and exceptional customer service. That’s the message from Rebecca Philp, Product Manager at Calabrio, as industry statistics reveal four in every five contact centers are frustrated by technology. Here are 5 ways to buck the trend using a winning formula based on WFM. According to recent research, 79.3% of [...]Read More
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