Calabrio One

Hear the full voice of the customer. Capture every call, email, chat, text, and message. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.

Seize every opportunity to improve performance. Score every interaction with predictive analytics. Unravel nuance with speech-to-text analytics and sentiment analysis. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching.

Get the AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.

Give everyone the brilliance of a PhD in data science—without all the study hours. Use embedded AI-powered analytics across the entire suite. Easily build custom reports that offer a complete view of the customer journey. Put your contact center—and business—one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits.

Leverage the most modern, easy-to-use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Drive customer-centricity—from sales and marketing to product development and service delivery.