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Cisco

Cisco

As Simple as You Want It, as Personalized as You Need It to Be

Trusted by global brands

Calabrio is the #1 Workforce Optimization (WFO) platform on Cisco

Calabrio and Cisco have a decades-long technology partnership with deployments to thousands of customers, resulting in the most widely deployed and tightly integrated Workforce Optimization (WFO) solution for Cisco contact center and calling platforms.

Together, Calabrio and Cisco help to deliver the innovative features, steadfast reliability, and security that our customers demand. Our lengthy shared history of deployment, implementation and support means organizations of all sizes can benefit from a best of breed WFO solution that is easy to use and boasts a low total cost of ownership.

Calabrio offers seamless integrations with all Cisco contact center and calling platforms including:

Available on Webex Calling

Calabrio Call Recording and compliance management features, initially designed for contact centers, have been extended to Webex Calling. This makes it seamless for organizations, whether on-prem or in the cloud, to:

Uphold regulatory standards.
Safeguard sensitive customer information.
Mitigate legal and financial risks associated with non-compliance.

One single WFO solution for both UCaaS and CCaaS

All available from a single Calabrio solution ensuring:

Ease of use with a single, modern user interface for all your call recording and quality management needs for both Webex Contact Center and Webex Calling.
Quicker TTV with an all-in-one solution that streamlines deployment, maintenance and training.

ALL IN ONE SOLUTION

Why Calabrio and Cisco

Seamless user experience with Calabrio ONE embedded in Webex Contact Center, and a single, modern user interface for all your call recording and quality management needs for both Webex Contact Center and Webex Calling.

Why calabrio