Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
The CCaaS market is expanding at double-digit rates, fuelled by two main trends: the shift from on-premises systems to SaaS-based solutions, and the drive to enhance customer communications with more modern, responsive technology. This research, we feel, offers customer service and support leaders a clear, objective view to help them find the best-fit CCaaS providers, make smarter technology decisions, and stay ahead of disruption.
Download the 2024 Gartner® Magic Quadrant™ for CCaaS to see how nine cloud contact center providers, including Calabrio partners like Cisco, Five9, AWS, 8×8, Vonage, Content Guru and Talkdesk, have been evaluated. This report focusses “on the ability of providers to address the needs of global organizations by requiring evidence of demonstrable sales, market and operational presence in at least three regions.”
Get your complimentary copy of the 2024 Gartner Magic Quadrant report to explore:
- Key trends shaping the Contact Center as a Service (CCaaS) market
- The ‘Gartner’ independent evaluation of CCaaS providers
- Strengths and cautions of CCaaS vendors
Get started – download the report now and make informed decisions for your contact center strategy!
