CALABRIO FOR
EDUCATION
CALABRIO FOR
EDUCATION
Our automated, AI-fueled Quality Management Tool adds Superior Support for Your Community
Now more than ever, your contact center is expected to offer modern, omnichannel service around the clock. Our quality management tool makes it easy for you to capture every interaction and hear every voice. Extract insights from your data with Calabrio Analytics to boost enrollment and drive meaningful experiences across your academic community. Harness our workforce management software to plan and manage your operations with advanced forecasting, dynamic scheduling and intelligent automation – boosting overall satisfaction while saving valuable resources.
Our automated, AI-fueled Quality Management Tool adds Superior Support for Your Community
Now more than ever, your contact center is expected to offer modern, omnichannel service around the clock. Our quality management tool makes it easy for you to capture every interaction and hear every voice. Extract insights from your data with Calabrio Analytics to boost enrollment and drive meaningful experiences across your academic community. Harness our workforce management software to plan and manage your operations with advanced forecasting, dynamic scheduling and intelligent automation – boosting overall satisfaction while saving valuable resources.
Reach your full potential with our cloud-based software, pairing an integrated WFO suite with robust VoC analytics and BI tools.
Learn how Grand Canyon Education boosted collaboration and transparency with our quality assurance program.
Learn how to translate the voice of your students into intelligence that sets you apart from every other educational organization.
Discover proven methods for building an efficient contact center that solves campus challenges while keeping staff motivated.
Uncover the truth behind common data security myths and learn expert tips for improving safety and compliance.
Maximize Agent Performance & Student Satisfaction
Calabrio ONE
Call Recording
Capture and retrieve every call quickly and accurately.
Quality Management
Evaluate every citizen interaction to gain powerful insights.
Workforce Management
Improve predictability and performance to optimize staffing.
Calabrio Analytics
Synchronize data for unprecedented visibility and control.
Invest in Your Agents for Better CX
Taking care of your agents is good business. To boost student satisfaction, you must know how your agents feel – especially when employee attrition is high. Learn how to harness your existing data to uncover agent skill or behavior gaps that affect CX.
Uncover Customer Sentiment and Share Critical Insights / Empower Your Workforce
Take advantage of improved customer satisfaction and optimized agent performance when you use Calabrio ONE software. Read the “Calabrio ONE: Built for the Modern Contact Center” brochure to learn how contact centers – big or small – have harnessed the power of our true-cloud, unified suite.
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