Why Calabrio

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite enriches human interactions and empowers your contact center as a brand guardian.

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Careers

We Are Innovators with Purpose

At Calabrio, we’re building a more human, more empowered world of work. That starts with supporting our own culture of innovation, one where unique talent and diverse thinking thrive.

91%

Customer Satisfaction

73

COUNTRIES

300+

Global Partners

Building the world’s best workforce software

Calabrio has been putting agents at the heart of workforce performance solutions since 2007. Today, Calabrio ONE is used by millions of agents and counting, trusted by Fortune 500 brands, and counted on by top technology partners.

Customer Obsessed

Calabrio is dedicated to delivering the highest level of customer support, while offering powerful solutions with unparalleled ease-of-use, flexibility, and customization options.

Relentless Innovation

At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center delivers true value addition by understanding your unique challenges and continuously adapting Calabrio tools to your needs.

Results Matter

Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes. Calabrio ONE is built to drive powerful value well beyond the contact center.

United in Our Diversity

We strive to build a supportive and inclusive workplace that celebrates diversity and embraces differences—because we know this drives innovation and enables us to deliver exceptional service around the globe.

We build better relationships

Calabrio is an architect of meaningful experiences. We care deeply knowing that your success is also our success.

Customers

We’re in our customers’ corner, making it easier to solve their specific challenges while working on their terms, not ours.

Partners

We provide a foundation of excellence for hundreds of companies around the world.

Employees

We’re building a more human, more empowered workplace. We trust and challenge each other to innovate and continually improve.

Our Leadership

We are transforming the way organizations connect with customers because we believe in more human interactions. Our team of savvy experts is focused on supporting a strong culture and driving our growth and success.

David Rhodes

Chief Executive Officer

Joel Martins

Chief Technology Officer

Robert Rivera

Chief Sales Officer

Dillon Nugent

Chief Marketing Officer

Joshua Geller

Chief Legal Officer

Alexis Zotalis

Chief Administrative Officer

Tim Klein

SVP, Corporate Development

Dave Orstad

SVP, Professional Services and Support

Powering meaningful connections

We unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.

540%+

ROI

20%+

Improvement in Handle Time

40%+

Decrease in agent & customer effort

A trusted ally to leading brands looking to empower employees and maximize performance

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their talented employees.

“When we were first offered Calabrio Quality Management as a proposed solution, we were intrigued by the innovative architecture, simple administration and impressive roadmap. We have found that it has been precisely the right fit for our business.”

Vice President
Integrated Managed Service Delivery Getronics
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Analyzing hold times among new agents helped Thomson Reuters pinpoint training opportunities to drastically reduce call times and improve customer satisfaction.

 

“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”

Jonathan Schaffer
Contact Center Team Leader, Thomson Reuters
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GreenPath Financial lacked data to understand marketing impact. With Calabrio Analytics they harnessed the voice of their customer to rapidly increase NPS, drive 150% more call volume to their target audience, and much more.

 

“For years we’ve run marketing campaigns to try to reach people, but we never knew if they were effective or not. We were never able to track that before the Calabrio system.”

Kristen Holt
CEO, GreenPath Financial
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At Broad River Retail, Calabrio WFM maximizes agent productivity without negatively impacting contact center service levels.

 

“[Calabrio’s] tools are easy to use and logical to navigate. And, it doesn’t require a large team to administer! It has helped us elevate our contact center performance to a much higher level.”

Wynn White
Sr. Manager of Customer Experience
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The City of Vancouver used Calabrio WFM and QM tools to enhance employee work-life balance and handle significantly more calls, achieving 0% agent turnover in 16 months despite the 397% increase in volume.

 

“In a call center, we measure time in seconds. If I can get 10 more minutes per day of productivity out of someone multiplied by all our agents, then I can save money by not hiring another employee.”

Marc Dubé
Team Manager (Workforce), City of Vancouver
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Calabrio One

One Suite to Understand and Elevate Every Interaction

Get all the tools you need in one fully integrated workforce performance suite.