ELEVATING CUSTOMER EXPERIENCES TOGETHER
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Five9 Virtual Contact Center is a transformative solution designed to empower businesses with seamless and scalable customer engagement capabilities. Calabrio ONE is your true-cloud workforce performance suite, providing AI-fueled insights and automated workflows that make your contact center work smarter, faster, and better. Our seamless solution combines a fully integrated workforce optimization suite with powerful real-time audio and metadata streaming for enhanced workforce management, quality management and analytics.
THE POWER OF FIVE9 AND CALABRIO ONE
Modern workforces require modern solutions
Engage Employees
Use the voice of the customer to understand where your contact center-and your business needs to go tomorrow. Anticipate and forecast customer demands. See your best opportunities for improvement. Turn the contact center into a hub of pure customer insights.
Enrich Customer Experiences
Elevate performance to build lasting loyalty. Understand the full customer experience-then improve it. Get 360° visibility across channels. Use analytics-powered WFM to elevate service and outperform KPIs. Use predictive evaluations to fuel constructive agent conversations.
Activate Insights
Empower & retain great agents. Inspire your agents to deliver outstanding customer experiences with a dynamic workforce performance solution. Self-scheduling flexibility. Integrated gamification. Data-driven coaching. Give agents the feedback they crave and the tools to be their best.
Why Choose Calabrio for your Five9 Virtual Contact Center?
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Seamless
Integration
Integration
Ensures a smooth experience for you. Leverage the power of Calabrio and Five9 to take your contact center to the next level.
Future Proof in the Cloud
Get the security, reliability and scalability that only cloud-to-cloud integrations can provide.
Easy to Use Quality
Management
Management
Quality and coaching solutions to help you work smarter, not harder for the results you need.
Best Self-Scheduling Tools
Empower agents with the best self-scheduling tools for modern workforce management.
AI-Powered
Insights
Insights
Automate insights with AI-powered speech, desktop, text and predictive analytics in one package.
Drive Efficiency with Unified WEM Suite
Fully integrated suite unites workforce optimization, agent engagement and business intelligence.
Trusted Five9 Partner
Calabrio is a Select Five9 Partner. Together we are enabling contact centers to achieve unparalleled efficiency, flexibility and performance.
Testimonials
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