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Trusted by global brands
How We Help Brands
Leading-edge tools built—and trusted—to enrich and understand human interactions
Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to the unique needs of each business.
Customer Reviews
Leaders in WEM and WFM customer satisfaction
See why customers choose Calabrio to empower agents and quickly turn insights into revenue-boosting action.
“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”
Adil G
Enterprise System Specialist
“We didn't have integrated recording software across our global network. Previous platform wasn't PCI compliant. Calabrio solved all of those issues. We also had an issue with not being able to follow a call from cradle to grave, especially if there was a supervisor or transfer involved. That issue has also been alleviated.”
Verified User
Enterprise Retail Organization
“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”
Lisa P
Enterprise Workforce Analyst
“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”
Adil G
Enterprise System Specialist
“We didn't have integrated recording software across our global network. Previous platform wasn't PCI compliant. Calabrio solved all of those issues. We also had an issue with not being able to follow a call from cradle to grave, especially if there was a supervisor or transfer involved. That issue has also been alleviated.”
Verified User
Enterprise Retail Organization
“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”
Lisa P
Enterprise Workforce Analyst
