|
Talkdesk

Talkdesk

Innovative Workforce Optimization for your Cloud Contact Center

Trusted by global brands

Talkdesk & Calabrio: Enabling Companies With Calabrio ONE’s User-Friendly Automation And Optimization Of Omnichannel Forecasting, Scheduling, And People Management.

It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Contact centers face many challenges daily from fluctuating call volumes, expanding media types, to high turnover. Together, Talkdesk and Calabrio give you the right tools to build, manage, and ensure a smooth interaction between agents, supervisors and your customers – all in the media of their choice.

When paired together, Calabrio ONE and Talkdesk help businesses of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations. Calabrio provides strategic scheduling, forecasting, quality management, reporting, and analytics to promote business growth and provide a more balanced workload, all while ensuring your customer experience expectations are met.

Why Choose Calabrio ONE for Your Talkdesk Contact Center?

Scheduling and Optimization

Whatever your particular set of rules – e.g. national labor regulations, contract specifications, agent preferences – automated scheduling can take all of these into consideration. Calabrio WFM allows you to schedule for any length of time interval and thus helps ensure that, with additional resources, your highest peak periods will always be covered adequately.

Evaluate Every Interaction

Calabrio ONE is the only fully multi-tenanted cloud WFO solution on the market. This means that only you have access to your customer and contact center data—no one else, not even Calabrio. In addition, all data is encrypted with keys unique to your organization so you are the only one able to access it.

AI Driven Analytics

Calabrio Analytics and Talkdesk empowers you to unlock the goldmine of customer insights pouring into your contact center. Convert raw customer feedback into highly usable data—and see issues as they emerge. Watch trends take shape. Anticipate your customers’ wants and needs. Transform your multi-channel contact center into a hub of customer intelligence—and use that intelligence to build customer.

Improve the Customer Experience with Calabrio ONE

Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.

Improve the Customer Experience with Calabrio ONE

Deliver a higher-quality, more consistent customer experience across every channel. Know what happens in every customer interaction with 100% call recording and capture. Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.

DISCOVER THE VOICE OF YOUR CUSTOMER WITH CALABRIO ONE
Why rely on surveys to find out what your customers really want? Make better, faster, data-driven decisions by understanding all customer interactions. Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.