Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions
Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
Calabrio Workforce Management and Calabrio Quality Management solutions are powerful elements of the Calabrio ONE® Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management optimizes toolsets for each user role, enabling managers to achieve more efficient forecasting and scheduling, reduce unnecessary support and tighten resources. Calabrio Quality Management software features highly-scalable voice and screen recording and evaluation to support users at any and all locations to enable consistency across the organization. The Calabrio ONE platform offers flexibility, simplicity and optimization in managing customer interactions, and includes call recording, quality management, workforce management, speech analytics, desktop analytics and performance dashboards. Calabrio Workforce Management is compliance-tested by Avaya for compatibility with Avaya Call Management System release 17, and Calabrio Quality Management has been tested by Avaya for compatibility with Avaya Aura® Communication Manager release 6.2 and Avaya Aura® Application Enablement Services release 6.2.
“Innovations built on open, standards-based platforms help businesses incorporate new technology easily and cost-effectively, as well as uncover new possibilities for extending the value of their communications infrastructure,” said Matt Matsui, vice president of product and marketing at Calabrio. “Calabrio simplifies activities in the contact center with intelligent, user-centric software that addresses the individualized needs of each of our customers. Compatibility with Avaya helps our customers have peace-of-mind that they can utilize Calabrio’s valuable core applications and interoperate with the latest Avaya solutions.”
Calabrio is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
“Technology Partners like Calabrio are helping Avaya deliver technology and tools for better business processes,” said Eric Rossman, vice president, Developer Relations, Avaya. “The Calabrio ONE workforce optimization suite, which is powered by Avaya Speech Analytics technology, simplifies customer interaction quality and performance monitoring.”
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a Technology Partner in the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
