Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks. Read more from Fintech Finance and News here.
Calabrio product training
Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks. Read more from Fintech Finance and News here.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.