Calabrio In the News

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

July 19, 2023

Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa. Read more from Directors Club here.

In Contact Center Workforce Engagement Management, 1 + 1 = 3

July 10, 2023

According to Dave Hoekstra at Calabrio, Workforce Engagement Management (WEM) is a team sport. Why? Because customers extract most value from their new, comprehensive WEM offering when their workforce planning and quality teams are in step with each other. Read more from CX Today here.

Are You Maximizing Your Contact Centre Savings?

July 4, 2023

You know the right technology can modernize your contact centre, shrink expenses, and digitally transform your operations. Read more from Contact-Centeres here.

How Is AI Changing Digital Transformation?

June 27, 2023

AI is reshaping the way businesses approach digital transformation, bringing efficiency, agility and customer-centric functionality to the forefront. Read more from CMS Wire here.

100 Customer Experience Stats For 2023

June 26, 2023

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways. But they have to understand their customers and the industry first. Read more from Forbes here.

Calabrio Awarded Workforce Innovation of the Year At Customer Contact Week Excellence Awards

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from Contact Center World here.

Calabrio Awarded Workforce Innovation of the Year

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from HR TechCube here.

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from TMCnet here.

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from Workforce Management Today here.

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from Yahoo! here.

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

June 21, 2023

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience. Read more from Street Insider here.

The Contact Company Selects Calabrio WFM to Power BPO Operations

June 13, 2023

Calabrio, a workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment. Read more from Contact Center World here.

An Introduction to… Contact Centre Analytics

June 13, 2023

Our panel of experts explain everything you need to know about contact centre analytics, from its benefits and key features to its costs. Read more from Call Centre Helper here.

Mental Health In the Contact Center Is About More Than Campaigns, Events, & Initiatives

June 13, 2023

May was Mental Health Awareness Month in the US. And, in workplaces across the country, events and initiatives took place to inspire important conversations. Read more from CX Today here.

The Contact Company Selects Calabrio to Power BPO Operations

June 10, 2023

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid working in a multi-channel customer service environment. Read more from ChannelLife here.

The Contact Company Selects Calabrio to Power BPO Operations

June 9, 2023

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment. Read more from Contact Centres here.

The Contact Company Selects Calabrio WFM to Power BPO Operations

June 8, 2023

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment. Read more from Customer Service Manager here.

The Contact Company Selects Calabrio WFM

June 8, 2023

Calabrio has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Read more from Call Centre Helper here.

The Contact Company Selects Calabrio WFM to Power BPO Operations

June 8, 2023

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment. Read more from MyCustomer here.

The Contact Company Selects Calabrio WFM to Power BPO Operations

June 8, 2023

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Read more from Directors Club here.

Don’t Drop the Omnichannel Baton and Win the CX Relay Race

June 2, 2023

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. Read more from Call Centre Helper here.

Evolving the Contact Center into a Data-Driven Brand Guardian

June 2, 2023

Bad customer experiences (CXs) still happen every day in contact centers because most brands are not actively investing in creating better ones. So, when something unforeseen happens, like a global pandemic, brands struggle to keep up with the turmoil, causing even further erosion of the CX. Ultimately, this lack of focus also threatens the bottom line: a risk brands really don’t want to take right now given the uncertain economy. Read more from Technology Newsroom here.

Evolving the Contact Center into a Data-Driven Brand Guardian

June 1, 2023

Bad customer experiences (CXs) still happen every day in contact centers because most brands are not actively investing in creating better ones. So, when something unforeseen happens, like a global pandemic, brands struggle to keep up with the turmoil, causing even further erosion of the CX. Ultimately, this lack of focus also threatens the bottom line: a risk brands really don’t want to take right now given the uncertain economy. Read more from Contact Center Pipeline here.

Supporting Agent Wellness During Mental Health Awareness Month and Beyond

May 30, 2023

In the midst of the COVID-19 pandemic in 2021, contact center agents were asked if they were actively looking to change jobs, with one in three saying “yes.” Workers stayed true to this answer, with average turnover jumping from the typical 50% up to at least 80% or higher through 2022, according to Kelly Services’ contact center team. Read more from CX Scoop here.

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

May 30, 2023

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. Read more from Contact Centres here.

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

May 30, 2023

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. Read more from Customer Service Manager here.

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

May 30, 2023

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. Read more from Directors Club here.

The Top Scheduling Challenges and How to Fix Them

May 29, 2023

Scheduling staff can be a nightmare, but there are a few top challenges contact centres need to be aware of. Read more from Call Centre Helper here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 25, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from MultiChannelMerchant here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 25, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from CRMxchange here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 24, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from Contact Center World here.

Calabrio appoints Joel Martins as new CTO

May 24, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from The Evolving Enterprise here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from Directors Club here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from Customer Service Manager here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from MyCustomer here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from TMCnet here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from AiThority here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation. Read more from HR Tech Cube here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from Workforce Management Today here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from Sales Tech Star here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from Street Insider here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from AP News here.

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from Yahoo! here.

Calabrio Appoints Joel Martins as New CTO

May 23, 2023

Calabrio, a workforce performance company, has announced appointment of Joel Martins as chief technology officer (CTO), managing Calabrio ONE’s true-cloud artificial intelligence (AI)I solutions and customer-centric improvement. Read more from The Evolving Enterprise here.

Calabrio Appoints Joel Martins as New CTO

May 23, 2023

Calabrio, a leader in workforce performance solutions, has named Joel Martins as its new Chief Technology Officer (CTO). With a career spanning more than two decades in software engineering and product management, Martins will be at the forefront of Calabrio ONE’s AI-powered solutions, enhancing customer-focused innovation. Read more from TechDay here.

Ways to Make Working in a Contact Centre Fun

May 22, 2023

Happy staff make happy customers. There are a variety of things contact centres can do to make sure that their working environment is fun for their employees. Read more from Call Centre Helper here.

Calabrio CXO offers tips to support contact center agents’ mental health

May 3, 2023

Read more from 360 Magazine here.

Smart Ways Contact Centres Can Achieve More and Regret Less

May 2, 2023

In fact, 83% of contact centre managers say ‘labour challenges have impacted the brand experience for their customers’, citing ‘agent stress/burnout’ and ‘operational difficulty of working remote/hybrid working’ as the biggest issues (both at 40%) followed closely behind by ‘high attrition/turnover’ (at 38%). Read more from Contact Center World here.

Face Transformation or Face Extinction: Two Options in an Uncertain Economic Landscape

April 28, 2023

Not even halfway through the year and we’ve already witnessed the rise of generative AI, the slowdown of the metaverse, an evolution in crypto toward decentralized financing, and a volatile stock market. Read more from Nasdaq here.

MYC’D UP WITH TECH LEADERS episode 3: Jim Davies, Calabrio

April 28, 2023

In the latest instalment of our podcast series, MYC’D UP with Tech Leaders, we speak to Jim Davies of Calabrio about the experience gap between customers and companies and why digital transformation has been over-hyped. Read more from MyCustomer here.

Is This the Year AI Dominates the Call Center?

April 27, 2023

AI and machine learning are coming of age, and this year could be set to elevate the customer call center game. Read more from CMS Wire here.

What Will It Take for Omnichannel to Live Up to Its Promise?

April 27, 2023

When the idea of omnichannel customer service first came about, the goal was to allow companies to offer seamless communications with customers whether they were online communicating via email, text, or a variety of social media platforms; on the phone; in a brick-and-mortar location; or even switching between channels in the course of a single transaction. Read more from DestinationCRM here.

Five Ways to Build Agent Confidence

April 27, 2023

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Read more from CallCentreHelper here.

Easing Inflation and Recession Fears from the Contact Center

April 27, 2023

You’d almost think that Charles Dickens was writing about us in his 1859 novel, “A Tale of Two Cities.” After all, his now famous quote about the uncertainties of mid-19th century Britain eerily echoes today. “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity” . . . “we had everything before us, we had nothing before us.” Read more from CX Today here.

Five Ways to Build Agent Confidence in the Contact Centre

April 26, 2023

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Read more from Directors Club here.

Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth

April 26, 2023

Calabrio, the workforce performance company, announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Read more from Directors Club here.

Five Ways to Build Agent Confidence in the Contact Centre

April 25, 2023

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Read more from Contact Centres here.

Five Ways to Build Agent Confidence in the Contact Centre

April 25, 2023

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Read more from Customer Service Manager here.

Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth

April 25, 2023

Calabrio, a workforce performance company,announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Read more from Contact Center World here.

Calabrio Appoints New CFO

April 24, 2023

Calabrio has announced the appointment of Todd Laddusaw as the company’s new CFO. Bringing more than two decades of experience in financial leadership roles and SaaS and private equity firms, Laddusaw will lead the finance, accounting, legal, and tax functions. Read more from CX Scoop here.

Calabrio Appoints New CFO

April 24, 2023

Calabrio, the workforce performance company, today announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Read more from CRMxchange here.

Top Trends In Workforce Optimization (WFO) – CX Today Roundtable

April 24, 2023

When agent engagement is low and productivity stutters, dusting off the contact center WFO playbook is a tried-and-tested play. Read more from CX Today here.

Ideas to Improve Customer Self-Service

April 20, 2023

Self-service is an approach which allows customers to access resources or find an answer to a query without any direct assistance from a service representative. Read more from Call Centre Helper here.

Smart Ways to Achieve More and Regret Less

April 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Read more from Call Centre Helper here.

Smart Ways Contact Centres Can Achieve More and Regret Less

April 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Read more from Directors Club here.

Smart Ways Contact Centres Can Achieve More and Regret Less

April 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Read more from Contact Centres here.

Smart Ways Contact Centres Can Achieve More and Regret Less

April 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Read more from Customer Service Manager here.

Transforming service with Automated Quality Management and VoC – webinar

April 18, 2023

Best practice for understanding the true voice of your customer. Today’s contact centre leaders need tools that quickly and continually uncover areas for improvement – which effectively drive and measure that improvement once implemented. Automated evaluations that examine every single interaction across all channels is key, as is the ability to convert customer feedback and insight into usable data that allow you to see issues as they emerge. Read more from CallCentreHelper here.

Practical Tips to Connect With Customers

April 17, 2023

Connecting with customers can be a challenge, but empowering your agents and giving them the tools they need can make this easier, for example:

Empower Staff to Solve Customer Issues
Enable Your Team to Create Genuine Connections
Focus on Your Agents
This article outlines sixteen practical ways contact centre leaders can help their agents better connect with customers.

Read more from Call Centre Helper here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 13, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Directors Club here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 13, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from CRMxchange here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 13, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from CXScoop here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 13, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Smart Customer Service here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 13, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Contact Center World here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Workforce Management here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from HRTechCube here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from MarTechSeries here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from TMCnet here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Street Insider here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from AP News here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from MyCustomer here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 11, 2023

Calabrio have announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Read more from Contact Centres here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 11, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution. Read more from Customer Service Manager here.

Calabrio ONE is Now Listed on Genesys AppFoundry

April 11, 2023

Calabrio has announced that Calabrio ONE is now listed on the Genesys AppFoundry. With the AppFoundry, Genesys makes it easy for customers who are looking for an enterprise-grade solution like Calabrio ONE to select the best solution for their business starting with a connector for the full Calabrio ONE suite, or separately by product: Calabrio Workforce Management, Calabrio Quality Management and Calabrio Analytics. Read more from CallCentreHelper here.

Calabrio’s OpenAI Integrations Accelerate Efficiency and Productivity

April 10, 2023

Calabrio has announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, an AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Read more from CallCentreHelper here.

Calabrio Announces Integration with OpenAI Technology for its Calabrio ONE Solution

April 10, 2023

In call centers, AI-fueled analytics and automated workflows can help simplify the complexity of customer transactions. By reducing the amount of manual work agents undertake, agents can focus on the valuable customer interactions that drive brand loyalty and generate valuable insights. Read more from CustomerZone360 here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 9, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from AiThority here.

Calabrio and OpenAI Integration Boosts Contact Center Efficiency and Enhances Agent Productivity

April 9, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from TMCnet here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 8, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from CRMxchange here.

OpenAI Integrations Accelerate Calabrio’s Propriety AI and ML Capabilities

April 7, 2023

Calabrio, a workforce performance company, announced the integration of Calabrio ONE with AI (artificial intelligence) systems from OpenAI, an AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Contact Center World here.

Calabrio Integrates With OpenAI’s GPT Offerings

April 7, 2023

Calabrio has integrated its Calabrio ONE workforce management solution for contact centres with OpenAI’s ChatGPT and GPT-3, with GPT-4 also being evaluated. Read more from Martechvibe here.

Calabrio Integrates with OpenAI’s ChatGPT

April 7, 2023

Calabrio has partnered with OpenAI to integrate advanced AI systems such as ChatGPT, GPT-3, and potentially GPT-4 in the future into Calabrio ONE. This integration will enhance Calabrio’s existing AI and machine learning (ML) capabilities, boosting its modern workforce performance solutions. Read more from CX Scoop here.

Calabrio integrates Calabrio ONE with AI systems from OpenAI

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from HR Tech Cube here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from SalesTechStar here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Yahoo! here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from AP News here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Street Insider here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from TMCnet here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Workforce Management Today here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from MyCustomer here.

Calabrio OpenAI Accelerate Contact Centre Efficiency

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Contact Centres here.

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. The commercial integration accelerates the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and the framework of its modern workforce performance solutions. Read more from Customer Service Manager here.

Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity

April 6, 2023

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Read more from Directors Club here.

Calabrio Integrates with OpenAI’s GPT Offerings

April 6, 2023

Calabrio has integrated its Calabrio ONE workforce management solution for contact centers with OpenAI’s ChatGPT and GPT-3, with GPT-4 also being evaluated. Read more from Smart Customer Service here.

Calabrio announces workforce management integration with Zoom

April 3, 2023

Calabrio, the workforce performance company, is integrating its new workforce management (WFM) solution with Zoom’s omnichannel contact center platform. Read more from KM World here.

Calabrio Integrates with Zoom to Bring Workforce Management to Zoom Contact Center

March 31, 2023

While many companies use their workforce management to schedule a variety of activities such as training, many solutions haven’t yet embraced that new staple of the 21st century: the Zoom call. Zoom has seen tremendous growth in recent years as companies adopt its ability to drive human connection. Read more from Future of Work News here.

Calabrio’s WFM Solution Integrates with Zoom Contact Center

March 30, 2023

Calabrio has introduced a new workforce management (WFM) integration with Zoom’s omnichannel contact center platform, which provides Zoom Contact Center customers with access to an enterprise-level WFM solution. Read more from CX Scoop here.

Zoom Contact Center Powers Up with Calabrio

March 28, 2023

Calabrio has announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. Read more from Call Centre Helper here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Contact Center World here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from CRMxchange here.

Calabrio integrates WFM with Zoom’s contact center platform

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from HRTechCube here.

Zoom Contact Center Boosts Up With Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from TalkMarTech here.

Calabrio Adds WFM To Zoom Contact Centre

March 28, 2023

Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact centre platform. Read more from Martechvibe here.

The Top CX Compliance Vendors for 2023

March 27, 2023

Compliance has always been a critical concern for brands serving customers in a variety of industries and landscapes. As companies continue to collect huge amounts of data from their interactions with clients, regulations influencing how this information is managed and stored have begun to evolve. In recent years, in particular, the compliance space has grown increasingly complex. Read more from CX Today here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from CMSwire here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from TMCnet here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from AiThority here.

Calabrio Adds WFM to Zoom Contact Center

March 27, 2023

Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact center platform. Read more from Smart Customer Service here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Workforce Management Today here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from SalesTechStar here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Yahoo! Finance here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Street Insider here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio have announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Centre customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Contact Centres here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Directors Club here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. Read more from CustomerServiceManager here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from MyCustomer here.

The Top Workforce Optimisation Platform Vendors for 2023

March 17, 2023

The world of work has changed drastically in recent years. Since the pandemic, concepts like remote and hybrid work have become commonplace, and companies have begun investing in new strategies to build more engaged, satisfied, and productive teams. Read more from CX Today here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Customer Service Manager here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Contact Centres here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from MyCustomer here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Call Centre Helper here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Directors Club here.

Comparing Workforce Optimisation Options: All-in-One or Best-Fit Solution?

March 6, 2023

The working models, customer needs, and service operations that contact centres must embrace are increasingly complex. In turn, the complexity of modern-day workforce optimisation (WFO) tools is substantial. Read more from CX Today here.

4 Steps To Increase The ROI Of Your Call Recording Software

March 6, 2023

Solutions have advanced to be essential and active initiatives inside of businesses seeking to strengthen customer satisfaction, adhere to regulations, reduce customer call disputes and effectively monitor compliance. Read more from Call Centres here.

The Benefits of Prioritizing Employee Needs

March 1, 2023

The unemployment rate for people with disabilities is, according to the United Nations, at and over 50% in industrialized countries alone, meaning organizations are missing out on a significant source of strong talent and overlooking a great opportunity to help people attain independence and achieve their goals. Read more from Contact Center Pipeline here.

How to Build Advisor Confidence

February 27, 2023

Team leaders and managers need to develop their staff and build their confidence, but what are the best ways to do this? Read more from Call Centre Helper here.

The Ultimate 5-step Detox Programme for Contact Centre Health

February 24, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Read more from Contact Center World here.

Does Your Contact Centre Tech Measure Up?

February 23, 2023

When it comes to beating the competition, nothing beats a high-performing contact centre. Most consumers (97%) say it impacts brand and business success. They also say agent staffing and training are the top 2 areas to invest for customer experience. But are you enabling this with the right technologies? Read more from Contact Centres here.

What Elephants and Customer Experiences Have in Common

February 20, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Contact Center World here.

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

February 17, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Read more from Contact Center World here.

BC’s top employers for 2023 were just released & here’s who made the list

February 14, 2023

Now that Canada’s top 100 Employers is out, it’s only a matter of time before the provincial lists follow suit. And the wait is officially over for this year’s list of the best employers in BC, which was just released on Tuesday, February 14th. Whether you’re seeking a new job or just curious about who made the cut, this list is for you. Read more from Curiocity here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Customer Service Manager here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from MyCustomer here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Read more from Directors Club here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Contact Center World here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Workforce Management Today here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Sales Tech Star here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from TMCnet here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Street Insider here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from MyCustomer here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from HR Tech Cube here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from CRMXchange here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Silicon here.

What Elephants And Customer Experiences Have In Common

February 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Directors Club here.

What Elephants And Customer Experiences Have In Common

February 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Contact Centres here.

The Best De-Escalation Techniques

January 30, 2023

We asked our panel of experts for practical de-escalation techniques contact centre agents can use when dealing with a challenging customer to defuse the situation and find a suitable resolution. Read more from Call Centre Helper here.

5-Step Detox Programme for Contact Centre Health

January 26, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout – and the competition – in 2023. Read more from Call Centre Helper here.

The Ultimate 5-Step Detox Programme For Contact Centre Health

January 25, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Read more from Contact Centres here.

Technology to Make Managing a Contact Centre Easier

January 23, 2023

Technology can make or break a contact centre, but as we head into 2023, what technology is available to make managing a contact centre easier? Read more from Call Centre Helper here.

Are Contact Centres Missing Out on Tasty Customer Data?

January 20, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Read more from Call Centre Helper here.

Calabrio Appoints Kevin M. Jones as CEO

January 20, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CMS Wire here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Customer Service Manager here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Contact Center World here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CRMxchange here.

Thomas Goodmanson Steps Down as Calabrio CEO

January 18, 2023

Thomas Goodmanson has retired following 15 years at the helm of Calabrio. Goodmanson hopes to take the opportunity to rest and spend more time with his family. Taking the reigns is Kevin Jones, the former CEO of Rackspace Technology, a business that supports organizations in designing, building, and managing multi-cloud solutions. Read more from CX Today here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from MyCustomer here.

Calabrio Names New CEO

January 17, 2023

Speech and contact center software vendor Calabrio has named Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the past 15 years. Read more from Smart Customer Service here.

Calabrio Names New CEO

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from tech.mn here.

Calabrio names Kevin Jones CEO as Tom Goodmanson retires

January 17, 2023

Calabrio, a Minneapolis-based call-center software firm, has announced Tuesday that Kevin Jones has been appointed CEO. Tom Goodmanson, who led the company for the past 15 years, has decided to retire. Read more from Minneapolis / St. Paul Business Journal here.

Calabrio Appoints New CEO

January 17, 2023

Calabrio has announced the appointment of Kevin M. Jones as the company’s new CEO. Jones will succeed Tom Goodmanson, Calabrio’s current CEO, who is leaving after leading the company for the past 15 years. Goodmanson is stepping down to pursue new ventures after successfully growing the company. Read more from CX Scoop here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from TMCnet here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Sales Tech Star here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Yahoo here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from AP News here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Workforce Management Today here.

Former Rackspace CEO Lands New CEO Role with Calabrio

January 17, 2023

In a separate announcement, Calabrio has hired Kevin Jones as its new CEO. Jones previously was Rackspace’s CEO. Tom Goodmanson, Calabrio’s current CEO, is leaving after 15 years to pursue new ventures. Read more from Channel Futures here.

The Long Game: Contact Centers Need to Evolve to Handle Volatility

January 6, 2023

Companies have been navigating increasingly complex workplace environments and volatile macroeconomics for several years. Now, we find ourselves facing yet another challenge with a potential economic slowdown. There are signs that this threat is starting to reverse the job market from the first half of 2022, which saw millions of workers quitting or changing jobs each month. Customer experience (CX) teams were hit especially hard, as agents grew tired of poor treatment from customers and a lack of resources from their employers. Read more from Customer Think here.