Product Features
Calabrio Call Recording
Call recording software designed specifically for the digital business
Call Capture
Record 100% of all calls.
EFFICIENT SEARCH
Find the relevant records quickly and easily.
SECURE STORAGE
Protect customer data and meet compliance requirements.
Call Capture
Record 100% of all calls to comply with policies and business rules in your industry.
Different types of recordings
Desktop records, network records, gateway records, and more.
Automated organization
Calls are automatically sorted and stored intelligently based on the business rules.
Flexible records meet compliance requirements
Contributes to PCI compliance, including flexible API for automated pause and resume of audio and screen recording.
Monitoring & Alert Notifications (MANA)
Automatic notifications in the event of system errors that could prevent calls from being recorded.
Export calls
Export calls in popular media formats to make them accessible to third parties.
Speech energy bar
The energy analysis shows the crosstalk and silence events as well as the hits of the speech analysis and the activity of the desktop analysis in order to be able to evaluate calls quickly.
Efficient Search
Find the relevant records quickly and easily.
Advanced query options
Search based on employee, agent, date, time, phone number and other custom fields.
Metadata tag
Individually adaptable metadata labels allow an efficient, automated search.
CRM hyperlinks
Hyperlink records to CRM records make integration faster and enable quick retrieval.
SECURE STORAGE
Securely store every interaction to protect private data and comply with applicable regulations and standards, including HIPAA, the US Sarbanes-Oxley Act (SOX), card payment security standards (PCI) and more.
End-to-end 256-bit AES encryption
The files are compressed and encrypted using the Advanced Encryption Standard (AES-256) before they are transmitted over the network and stored on the server – at no additional cost.
Limited Access
Access to the recordings can be restricted to certain users or to users with certain roles.
Data compression
In order to minimize the storage space required, the recordings are compressed using language-specific algorithms before they are sent to the storage medium provided.
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