Trusted by global brands
WFM Demo
See how Scheduling and Forecasting works
Explore Calabrio’s comprehensive call center scheduling software with a free demo.
Demo Type
Feature
- Calabrio One Suite
- Workforce Management
Call Center Forecasting & Scheduling Solutions
Transform workforce planning, scheduling, and management
Put your agents in the best position to deliver winning experiences with powerful forecasting and scheduling tools—part of Calabrio’s leading workforce optimization suite.
The importance of contact center forecasting and scheduling tools
When it comes to maximizing efficiency, accuracy, and ultimately quality of service, the forecasting and scheduling process may be the single most important thing to get right.
An accurate forecast is foundational: it informs every single aspect of contact center preparation and performance; it ensures that budget, staffing, and compliance standards are adhered to; and it ensures that agents are in the right position to deliver exceptional experiences. And it all starts with having the right software.
Why forecasting and scheduling software matters
Forecasting itself is something of an art form. But without the right tools on their side, even the most experienced workforce planners and analysts will struggle to maintain accuracy.
What to look for in call center scheduling software
Customer Stories
A trusted ally to leading brands looking empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
“When we were first offered Calabrio Quality Management as a proposed solution, we were intrigued by the innovative architecture, simple administration and impressive roadmap. We have found that it has been precisely the right fit for our business.”
Analyzing hold times among new agents helped Thomson Reuters pinpoint training opportunities to drastically reduce call times and improve customer satisfaction.
“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”
GreenPath Financial lacked data to understand marketing impact. With Calabrio Analytics they harnessed the voice of their customer to rapidly increase NPS, drive 150% more call volume to their target audience, and much more.
“For years we’ve run marketing campaigns to try to reach people, but we never knew if they were effective or not. We were never able to track that before the Calabrio system.”
At Broad River Retail, Calabrio WFM maximizes agent productivity without negatively impacting contact center service levels.
“[Calabrio’s] tools are easy to use and logical to navigate. And, it doesn’t require a large team to administer! It has helped us elevate our contact center performance to a much higher level.”
The City of Vancouver used Calabrio WFM and QM tools to enhance employee work-life balance and handle significantly more calls, achieving 0% agent turnover in 16 months despite the 397% increase in volume.
“In a call center, we measure time in seconds. If I can get 10 more minutes per day of productivity out of someone multiplied by all our agents, then I can save money by not hiring another employee.”
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are trusted by millions of agents and counting because we help unlock the true voice of the customer and deliver what brands crave: engaging interactions, real data-driven intelligence, and sustainable growth.
Customer Reviews
Leaders in contact center workforce satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
