CALL CENTER TOOLS FOR PUBLIC SECTOR SUCCESS
CALL CENTER TOOLS FOR PUBLIC SECTOR SUCCESS
Solutions That Amplify the Voice of the People
We help you understand all support interactions. Our cloud-based software connects everything your contact center needs: call recording, quality assurance, performance coaching, workforce management, analytics and data management. As the foundation of a citizen-centric contact center, our full suite is a trusted ally for enriching community connections. Use it to increase efficiencies, slash overhead costs and boost Net Promoter Scores without sacrificing security or compliance. Contact us to unlock flexible pricing options, and start investing in smart solutions to your biggest challenges.
Solutions That Amplify the Voice of the People
We help you understand all support interactions. Our cloud-based software connects everything your contact center needs: call recording, quality assurance, performance coaching, workforce management, analytics and data management. As the foundation of a citizen-centric contact center, our full suite is a trusted ally for enriching community connections. Use it to increase efficiencies, slash overhead costs and boost Net Promoter Scores without sacrificing security or compliance. Contact us to unlock flexible pricing options, and start investing in smart solutions to your biggest challenges.
Strengthen Your Communities
Make informed decisions & increase engagement for the communities you serve. Learn more about how we can help state and local government and special divisions meet their unique challenges.
Enhance Human Connections
Boost enrollment and build stronger relationships. Learn how to pinpoint students’ key concerns and uplift your contact center as a campus
ambassador.
Build Confidence and Trust
Deliver secure and scalable services to citizens while meeting data security and compliance standards. Explore our cost-effective solutions for
ederal agencies.
Strengthen Your Communities
Make informed decisions & increase engagement for the communities you serve. Learn more about how we can help state and local government and special divisions meet their unique challenges.
Enhance Human Connections
Boost enrollment and build stronger relationships. Learn how to pinpoint students’ key concerns and uplift your contact center as a campus
ambassador.
Build Confidence and Trust
Deliver secure and scalable services to citizens while meeting data security and compliance standards. Explore our cost-effective solutions for
ederal agencies.
A FULLY INTEGRATED WORKFORCE PERFORMANCE SUITE.
Calabrio ONE
Call Recording
Capture and retrieve every call quickly and accurately.
Quality Management
Evaluate every citizen interaction to gain powerful insights.
Workforce Management
Improve predictability and performance to optimize staffing.
Calabrio Analytics
Synchronize data for unprecedented visibility and control.
Invest in Your Agents for Better CX
Taking care of your agents is good business. To boost citizen satisfaction, you must know how your agents feel – especially when retention and recruitment are down. Learn how to harness your existing data to uncover agent skill or behavior gaps that affect CX.
Uncover Customer Sentiment and Share Critical Insights / Empower Your Workforce
Take advantage of improved customer satisfaction and optimized agent performance when you use Calabrio ONE software. Read the “Calabrio ONE: Built for the Modern Contact Center” brochure to learn how contact centers – big or small – have harnessed the power of our true-cloud, unified suite.
Our Associations
Our Resellers and Platform Partners
