Enjoy!
You see the sheer volume of data coming into your contact center and understand the value it represents to your organization. But how can you extract insights without a degree in data science?
This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization. You’ll learn what to look for in a contact center reporting solution and then see a short demo of the new reporting capabilities in Calabrio ONE.
Dig into more great content.
A recent survey of senior customer experience (CX) and customer contact professionals uncovers top priorities in handling the ever-changing CX environment for 2019-2020.
What business issues are customer interaction analytics currently solving? Read and learn how analytics affects the customer experience.
See how Calabrio leveraged Amazon Connect to help Rackspace, a cloud computing company, manage their remote workforce to identify non-value-added work and enhance their customers’ journey.
In this upcoming webinar, learn performance coaching strategies to improve staff skills and improve employee development.
