Please enjoy our webinar, “True-Cloud Solutions – What Are They and Why They Matter”
About the Webinar
Terri Kocon, Product Marketing Manager, Calabrio
Terri Kocon is a strategic marketing professional with 20+ years of industry experience with a focus on strategy and execution in product marketing, channel marketing, and digital marketing in the high-tech industry. She excels at translating the capabilities of complex technology solutions into effective product messaging and go-to-market plans that drive results across various channels and audiences.
JP Aubineau, Sr. Product Line Manager – Cloud Platform, Calabrio
JP Aubineau has extensive experience in the enterprise software space, but his journey to Calabrio is truly defined by his fierce advocacy for product usability. As the head of Calabrio’s Platform and Integrations Product line, JP supports Calabrio’s numerous connections into other platforms, ensuring that Calabrio’s customers always have access to the most reliable and stable software.
Dave Hoekstra, Product Evangelist, Calabrio
Dave Hoekstra started his journey in the 90’s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with other folks in the industry. Combining 20+ years of experience in the industry, Dave has a unique perspective of the tools, technology and challenges faced by today’s modern CX organizations.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
