Calabrio ONE Summer Launch:
New features that will make
your summer a breeze
your summer a breeze
Learning about the Webinar
Competition for customers and employees is increasing. We commissioned surveys to understand what happens in contact centers. We also learn a lot from our daily work with our customers. That’s why we’ve put together a series of three webinars where we share what we’ve learned. We will also describe what conclusions we have drawn regarding this and how we have developed our tools to support development.
The webinars will tackle three key processes; the development of employees, optimized (balanced) staffing, and decision-making based on what consumers actually write and say in their meetings with suppliers.
This first webinar will focus on how staff planning solves the balance between optimized customer service and satisfied coworkers. This is a well-established theme in the contact center industry, so we will focus on what is new in the WFM, and share thoughts on what trends we see emerging in the future.
In this webinar we will discuss:
- How are our agents feeling?
- Identifying the need for development
- Fact-based coaching
Register below for the chance to listen and ask questions regarding the development of your contact center!
Mohamed Moussa,
Regional Sales Director, Calabrio
With more than 15 years of experience in the MEA region, for the last six years, Mohamed has been with Calabrio leading the MEA region’s commercial expansion. Before joining Calabrio, Mohamed spent 10 years helping companies to achieve their digital transformation and cloud migration strategies.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
