How AAA Helps Members Get Back on the Road by Streamlining Their Agent Interactions
We can all relate to the notion of our vehicle breaking down on a highway. Using Calabrio Analytics, AAA discovered their agents were asking irrelevant questions to highway callers – slowing down the process of helping them to safety. In this session, you’ll see how Analytics Competition Finalist, AAA, leveraged Desktop Analytics to drive usage of the Global Positioning System (GPS), improving member safety and response processes.
