الحوسبه السحابيه قادمه : هل انت مستعد؟
About the Webinar
Hussein Kamel, Senior Consultant
With more than 20 years’ experience in the contact center field. For the last seven years, Hussein has been with Calabrio delivering projects in the EMEA region. Before joining, Hussein spent 13 years in the contact center world, especially BPO. He was a director of operations and support functions. He has many years’ experience managing WFM teams, managing quality assurance, training, BI and Business improvement. Hussein has supported clients and organizations like Microsoft, Cisco, Vodafone, Netgear, TomTom, SiriusXM, among many other organizations, across 13 different languages
Hassan Farid, Customer Success Manager
Over 10 years of experience in contact centers operation, Customer experience and analytics. Worked in global companies like Careem and Convergys focusing on Quality, Training, Performance management and Customer Excellence.
Bastien Le Priol, Technical Product Marketing Manager
Bastien Le Priol is a Technical Product Marketing Manager at Calabrio on a mission to share the benefits of new IT infrastructure technology and integration innovation. His previous roles as Project Manager and WFM Consultant focused on the improvement of operational efficiency within contact centers in Europe and globally, engaging all stakeholders of the customer experience value chain.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
