White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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Truth About Chatbots
Debunking 7 popular myths to drive Better virtual agent performance!
April 19, 2024
6 Signs eBook
If you’re struggling with any of these, it might be time to revamp your Bot Management Strategy!
The Inner Circle Guide to Omnichannel Workforce Optimization
“The Inner Circle Guide to Omnichannel Workforce Optimization” by Contact Babel stands as an authoritative annual report delving into WFO and WEM Solutions, providing a comprehensive view of their implementation and utilization realities.
March 21, 2024
Hype Cycle™ for Customer Service and Support Technologies, 2023
Gartner explores the most effective tools to ensure a consistent and connected customer experience.
November 1, 2023
State of the Contact Center 2023
Contact centers are at the forefront of remote-based work and Artificial Intelligence—modernizations that are here to stay. But how does the agent of the future fit in, who are they, and how to activate them?
September 29, 2023
2022 Spark Matrix For Workforce Engagement Management
Learn how Calabrio was named a Leader in 2022 WEM SPARK Matrix from Quadrant Knowledge Solutions.
January 11, 2023
State of the Contact Center 2022
97% of consumers say contact center interactions impact brand loyalty and revenue. Discover more key findings in our annual report.
September 15, 2022
Performance Coaching Drives Agent Engagement
Learn how you can retain skilled agents and improve your overall customer experience through personalized performance coaching.
August 23, 2022
Transform Your Quality Program with Calabrio Analytics
Get the rich business insight and technology foundation you need to succeed, now and in the future.
July 28, 2022
The Inner Circle Guide to Cloud-Based Contact Center Solutions, 5th Edition
Learn how cloud-based solutions have evolved in modern contact centers and why their value cannot be overstated.
June 27, 2022
Workforce Wellbeing Recovery Toolkit
How can you position your organization to capitalize on massive shifts in consumer beliefs and behaviors moving forward? Download our latest eBook now to find out.
March 15, 2022
Ventana Research Agent Management Value Index
Our original research report discusses clear trends on agent wellbeing and work/life expectations.
January 6, 2022
Health of the Contact Center Report 2021
Our original research report discusses clear trends on agent wellbeing and work/life expectations.
October 5, 2021
SWPP Sponsor Web Seminar – Contact Center Business Intelligence Getting the Insights You Need
July 8, 2024
You Go Live on Calabrio ONE. What’s Next?
Calabrio provides a framework that empowers champions for change to build an outcome-centric, evidence-based business case.
June 15, 2023
Building a Business Case for Contact Center Technology
Calabrio provides a framework that empowers champions for change to build an outcome-centric, evidence-based business case.
June 9, 2023
Healthcare Organizations: 7 Strategies to Improve the Patient Experience
Hospitals with improved patient satisfaction can realize up to $5.4M additional revenue annually.*
May 2, 2023
The National Association of State Technology Directors (NASTD) Western/Eastern Seminar
March 27, 2023
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