Contact centers are critical to brand success and must deliver human-centric service and flexible technology to retain customers’ loyalty. That’s what we found when we surveyed 500 contact center managers and consumers around the world.

The results revealed the key assumptions contact centers are making – and how they match (and don’t match) what customers want. Download now to get an inside look at the critical trend shaping contact center success in 2022 and beyond–from expectations around agent performance and communications channels, to what service factors cause consumers to change brands.

Download the report now to learn the results of our research and get an inside look at the critical trend shaping contact center success in 2022 and beyond.
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