Trusted by global brands
Calabrio ONE Features
Contact center workforce management made easy
Get more out of your workforce—and all of your customer interaction data—with the help of powerful, easy-to-use contact center solutions for SMBs.
Leverage predictive forecasting and automated scheduling tools to confidently set schedules across channels and skills—and be there when your citizens need you most. React instantly to even quick changes in volume with intraday automation tools. And do it all while you support employees’ work-life balance and offering greater flexibility with convenient self-service scheduling tools.
Harness the true voice of your citizens to respond strategically to their needs, deliver better experiences, and build trust. Securely capture every call, email, text, chat, and message. Then effortlessly transform that raw data into intelligence that you can use.
Support rapid agent upskilling and improved engagement with the personalized feedback and coaching that employees desire. Automatically evaluate every interaction to save time, pinpoint bottlenecks and skill gaps, and ultimately craft better citizen experiences across channels.
Harness the power of AI with analytics and business intelligence embedded across the Calabrio suite. Fuel data-driven excellence and facilitate faster, more intelligent decision. Use analytics to better understand the customer journey, analyze citizen sentiment, identify areas for improvement, and much more.
Leverage the most modern, easy-to-use business intelligence tools.
More quickly move from insight to action to impact with all of your interaction data all in one place. Help your teams easily build and share custom reports with AI-powered tools and pre-built dashboards designed with the needs of today’s contact centers in mind. Give every user easy, at-a-glance visibility of the reports and metrics that matter most.
Workforce Management
Leverage predictive forecasting and automated scheduling tools to confidently set schedules across channels and skills—and be there when your citizens need you most. React instantly to even quick changes in volume with intraday automation tools. And do it all while you support employees’ work-life balance and offering greater flexibility with convenient self-service scheduling tools.
Call Recording
Harness the true voice of your citizens to respond strategically to their needs, deliver better experiences, and build trust. Securely capture every call, email, text, chat, and message. Then effortlessly transform that raw data into intelligence that you can use.
Quality Management
Support rapid agent upskilling and improved engagement with the personalized feedback and coaching that employees desire. Automatically evaluate every interaction to save time, pinpoint bottlenecks and skill gaps, and ultimately craft better citizen experiences across channels.
AI-Powered Analytics
Harness the power of AI with analytics and business intelligence embedded across the Calabrio suite. Fuel data-driven excellence and facilitate faster, more intelligent decision. Use analytics to better understand the customer journey, analyze citizen sentiment, identify areas for improvement, and much more.
Suite-Wide Reporting
Leverage the most modern, easy-to-use business intelligence tools.
More quickly move from insight to action to impact with all of your interaction data all in one place. Help your teams easily build and share custom reports with AI-powered tools and pre-built dashboards designed with the needs of today’s contact centers in mind. Give every user easy, at-a-glance visibility of the reports and metrics that matter most.
Solutions that Amplify the Voice of the People
We help you understand all support interactions. Our cloud-based software connects everything your contact center needs: call recording, quality assurance, performance coaching, workforce management, analytics, and data management.
Reliable, Secure Software for Public Sector Contact Centers
As the foundation of a citizen-centric contact center, our full suite is a trusted ally for enriching community connections. Use it to increase efficiencies, slash overhead costs, and boost Net Promoter Scores without sacrificing security or compliance.
Case Studies
A trusted ally to leading brands looking to empower employees and maximize performance
Explore how Calabrio has helped teams overcome challenges and unlock competitive advantages.
The City of Vancouver used Calabrio WFM and QM tools to enhance employee work-life balance and handle significantly more calls, achieving 0% agent turnover in 16 months despite the 397% increase in volume.
“In a call center, we measure time in seconds. If I can get 10 more minutes per day of productivity out of someone multiplied by all our agents, then I can save money by not hiring another employee.”
GCE’s highly manual QA evaluation process was time-consuming and delivered mixed results. Leveraging Calabrio, they transformed their QA and increased the number of monthly evaluations performed by 67%.
“Calabrio embodies the open-minded, collaborative approach we wanted to set as a QA team.”
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are used by millions of agents and counting because we help them unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.
Customer Reviews
Leaders in workforce management customer satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Calabrio ONE
Leading Workforce Performance Software for the Contact Center
Rocket experiences with a truly holistic view of your contact center.
