Productivity Solutions

A Comprehensive Suite to Increase Contact Center Productivity

The complete solution for more accurate forecasting, simpler scheduling, and better customer experiences

Improve forecasting and scheduling accuracy to meet demand and improve service quality.
Evaluate every interaction automatically and uncover insights to improve.
Empower agents with self-scheduling tools and real-time, personalized coaching.
Automate repetitive tasks and optimize processes to do more with the same staff.

See It in Action

Trusted by Leading Global Brands

Supercharge Productivity to Power Exceptional Customer Service for Less

Transform your contact center with comprehensive solutions to enrich interactions, reduce costs, and maximize efficiency.

Elevate Service Quality

Optimize and automate processes

The effects of inefficiency can be felt throughout the contact center—as higher headcount and costs and lower quality and morale. Calabrio not only automates repetitive tasks but also makes it easy to identify inefficiencies in process and performance.

Set your schedules with ease

Meet demand—even when it spikes

Say goodbye to the back-and-forth of over and understaffing. Anticipate spikes and lulls in advance, maintain a balanced workload, and provide exceptional, cost-efficient service.
Match Staffing to Demand

Improve customer satisfaction

Stepping up service shouldn’t be a guessing game. Harness the power of interaction analytics, business intelligence, and custom dashboards to understand trends, identify root causes, and proactively deliver for your customers.
Harness The Voice of Your Customer

Reduce Operating Costs

Cut through scheduling complexity

Eliminate unnecessary personnel costs and set optimized schedules across channels and skills, while adhering to even the most complex labor laws and work requirements with workforce management that’s as sophisticated as your workforce.

Simplify Your Scheduling

See what’s behind slow handle times

Slow handle times are a strain on resources and quality. Pinpoint the causes and make datadriven improvements with AI that automatically evaluates every single interaction—and empowers teams with targeted, real-time insights.

Accelerate Your AHT

Offer flexibility, maintain agility

Give agents the flexibility over their work-life balance they desire without sacrificing agility to respond to evolving demand. Intelligent self-scheduling tools empower agents and reduce manual admin work while optimizing service levels.

Unlock Scheduling Flexibility

Increase Self-Service

Boost bot adoption

Transform your chatbot into a powerful self-service engine. Leverage comprehensive reporting and tap into predictive analytics to understand ROI, uncover improvement opportunities, and make proactive decisions that help solve your customers’ most pressing needs.

Drive Customer Adoption

Prioritize impactful improvements

Tuning up your bot doesn’t have to daunting task or a drain on costs. Empower teams with critical data that drives quick-wins and better communicate the health and performance of your chatbot or voice bot program.

Optimize Bot Performance

Lower operational costs

Maximize the efficiency of your customer service operation with a comprehensive, unified view of all your conversation data. Isolate bottlenecks, improve responsiveness, and eliminate costly escalations while enhancing overall customer experience.

Uncover Cost-Savings