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Provide Better Service and Sales

Your Complete Toolset to Increase Customer Satisfaction

The comprehensive software solution for driving customer loyalty and sustainable contact center growth.

  • Unlock a comprehensive view of the customer experience journey to elevate customer satisfaction.
  • Accelerate improvements in service and sales quality with personalized performance coaching.
  • Maximize operational efficiency and better meet ever-changing demand with leading workforce management.
  • Boost bot performance to enhance self-service and free up resources for the most complex interactions.

Trusted by Leading Global Brands

Enhance Service Quality Performance with Automation & Intelligence

Skyrocket customer satisfaction and seize more sales opportunities with intelligent, fully integrated solutions

Provide Better Service

Get a clear view of metrics aligned with your goals

Inconsistent measurement means inconsistent performance. Use comprehensive analytics and reporting to provide transparency and visibility of metrics that align with your goals. Set a standard for service quality—and then easily track progress.
Measure what matters most

Deliver consistent, data-driven training

Targeted coaching doesn’t need to be hard to fit into the busy contact center schedule. Uncover team-wide trends and individual insights with AI-driven QM and analytics, then seamlessly schedule training and development—without disrupting service levels—using leading WFM tools.
Optimize agent performance

Quickly prioritize and correct service issues

Typically, one of the hardest parts of elevating service is zeroing in on the issues with the biggest impact. With a complete view of performance, you can react to issues that arise with agility, root out root causes, and easily target individual agents’ coaching needs.
Translate insights into impact

Increase Sales

Transform service agents into sales experts

Without sufficient sales training, agents struggle to convert service contacts into sales. With comprehensive analytics and intelligent automation, you can seize every opportunity to provide
unbiased, fact-based coaching and equip agents with the skills to confidently hit sales targets.
Unleash your sales potential

Align service and sales to increase upselling

Bridge the gap between service and sales. Calabrio helps you understand the voice of your customer across the complete CX journey to create clear alignment between service goals and
sales objectives—and empower teams to identify and capitalize on upsell opportunities.
Unlock new revenue streams

Focus on the strategies proven to power growth

Too often, it’s difficult to know which sales methodologies are most effective. Automatically measure and analyze which strategies work, and track how well your sellers adhere to them.
Zero in on a data-driven approach to fuel—and future-proof—your sales growth.
Refine your sales playbook

Solutions to Provide Better Sales and Service

Optimize your contact center operations with solutions designed to help you achieve your most
ambitious service and sales goals.

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540%+

ROI

30%+

Increase in productivity

20%+

Decrease in handle time

91%

Customer Satisfaction

See Our Solutions in Action

Explore how Calabrio solutions have helped leading brands engage agents, reduce attrition, and achieve incredible results.

Delta Dental was struggling to understand what was behind negative customer sentiments and high agent effort. Combining Speech Analytics with Six Sigma, they got to the bottom of it, improving FCR by 20% and nearly halving customer and agent effort in the process.

Rich DeMarco
Chief Operating Officer, Delta Dental
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To hit aggressive goals, Idaho Central needed a better way to make real-time quality and sentiment scores available to their teams. Calabrio delivered the right tools—as well as 19% growth in positive NPS, even as call volumes spiked unexpectedly.

Brian Bunderson
Member Contact Center Managerm, Idaho Central Credit Union
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GreenPath Financial lacked visibility into marketing impact. With Calabrio tools, they harnessed the voice of their customer to rapidly increase target audience call volume—and improve NPS by 15%

Kristen Holt
CEO, GreenPath Financial
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When 1,500 contact center members are handling nearly 9 million global interactions each year, long holds and silence times add up in a big way. Calabrio helped Peckham understand and address root causes—and ultimately drive an extra $2.7 million in annual topline revenue.
Peckham
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Without workforce planning technology, NDR struggled to guarantee service availability or quality to their customers. With Calabrio, NDR drove a 15% increase in bottom-line revenue in the first quarter and began to drive optimal staffing across their contact center.

Read the story

Experience the World’s Best WEM Tools for Yourself

Explore Calabrio’s powerful features that unlock simpler planning, staffing, and performance management.

Demo Type

Feature

Watch all our demo videos and clickable interactive product demos.

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