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Subject *

Description *

Severity 2 3 4

Date/Time Incident Observed

Frequency of Issue --None--One Time Issue Intermittent Issue Ongoing Issue

Number of Users/Agents Affected

Troubleshooting Steps Taken:

Service Product --None-- CAR (Calabrio Advanced Reporting) CAS (Calabrio Analytics) QM (Quality Management) Calabrio WFM Teleopti WFM

Product Version:

Recording Architecture (for QM only) --None--Desktop/Endpoint Network SPAN Gateway – CUBE Gateway – MediaSense Other

If Other (Recording Architecture )

End Customer First Name *

End Customer Last Name *

End Customer Company Name *

End Customer Preferred Contact *

End Customer Email *

End Customer Phone *

Preferred Working Region--None--Americas EMEA APAC

Has the System Been Recently Updated?--None--No New Installation Recently Upgraded Recently Patched