Subject *

Description *

Severity 2 3 4

Date/Time Incident Observed

Frequency of Issue –None–One Time Issue Intermittent Issue Ongoing Issue

Number of Users/Agents Affected

Troubleshooting Steps Taken:

Service Product –None– CAR (Calabrio Advanced Reporting) CAS (Calabrio Analytics) QM (Quality Management) Calabrio WFM Teleopti WFM

Product Version:

Recording Architecture (for QM only) –None–Desktop/Endpoint Network SPAN Gateway – CUBE Gateway – MediaSense Other

If Other (Recording Architecture )

End Customer First Name *

End Customer Last Name *

End Customer Company Name *

End Customer Preferred Contact *

End Customer Email *

End Customer Phone *

Preferred Working Region–None–Americas EMEA APAC

Has the System Been Recently Updated?–None–No New Installation Recently Upgraded Recently Patched