Telia + Calabrio

Telia and Calabrio are on a mission to set the customer at center stage, always at the core of the company’s efforts and vision. This comes in providing star-quality service at every level of the customer journey, through a unified omnichannel experience, whether that be over the phone, via digital communications or in-person in-store.

In addition to being a rooted Calabrio partner, Telia has implemented Calabrio WFM with more than 4,000 employees in their customer service and retail stores. Read the Success Story to learn more about how Telia decreased customer wait times, increased customer service, increased sales, and has empowered happier agents.