WEM for Modern Contact Centers

Accelerate performance. Elevate experiences.

Maximize agent engagement and deliver exceptional experiences with a comprehensive suite of AI-powered contact center WEM tools.

Scalable WFM tools fuel workforce optimization and empower brand guardians

Interaction recording and analytics unlock the deep value of your voice-of customer data

AI drives rapid insights and predictive capabilities for improved quality management and performance coaching

All the WEM tools you need in one unified suite

Calabrio ONE empowers your contact center to deliver seamless, hyper-personalized experiences.

Drive lasting loyalty

Harness the true voice of your customer to elevate experiences

Leverage leading-edge tech

Fuel insights, engagement, and results with AI and automation right where you need them

A trusted ally to top brands

Our solutions are used by millions of agents and counting

Unlock your full potential with agent-centric engagement tools

Calabrio ONE features highly agile, scalable workforce management software designed for the modern contact center and modern workforce.

Accurately forecast and streamline scheduling with the help of AI

Detect and correct problems effortlessly—and immediately

Greater agent influence means better customer service

A trusted ally to leading brands 
looking to empower employees and maximize performance

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their talented employees.

Scheduling issues were eating up the Shopify Workforce Planning team’s time. Implementing modern, automated scheduling tools saved them more than 40 hours per week on vacation planning alone while simplifying global complexity. 

 

“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as to schedule a global, remote agent workforce.”

 

Travis Desjardins
Workforce Manager
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“The data that Calabrio ONE provides lets us read between the lines. If we don’t have the data, we can’t understand how to improve our productivity and efficiency, which helps us save money. We also can’t analyze how to make a better work environment for our agents.”

Daniel Acosta
Call Center Applications Analyst III, Houston Methodist Hospital
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“Calabrio is without a doubt the most important partner that Twilio has in our journey to disrupting the Enterprise Contact Center space. Their exceptional partner team is a joy to collaborate with strategically, and they continue to be cloud first pioneers by enabling Flex users to optimize their workforce and hear the voice of their customers on any channel at any time.”

Adam Robertson
Twilio Partner Development Manager
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Our partnerships

We work with hundreds of strategic vendors around the world to deliver value to our shared customers.

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Innovative customer engagement and interaction analytics tools

Hear the full voice of your customer, across all channels, and transform experiences with AI-powered analytics and actionable customer intelligence.

Quality Management

Build better brand experiences

Elevate your quality program with a single source of truth to address issues impacting experiences in and out of the contact center.

Interaction Analytics

Turn challenges into competitive advantages

Identify pain points, needs, and opportunities with advanced sentiment analysis, unrivaled speech and text analytics, and more.

Bot Analytics

Boost chatbot and voicebot performance

Analyze every conversation, from virtual agent to live agent, and upgrade experiences with a powerful chatbot analytics platform.

Deploy purpose-built solutions that can be customized to meet the needs of your contact center

Calabrio workforce engagement software helps contact centers of all sizes, and in an array of industries, deliver seamless experiences—no matter where their agents and customers are.

How We Help Brands

Leading-edge tools built—and trusted—to enrich and understand human interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to the unique needs of each business.

91%

Customer Satisfaction

73

COUNTRIES

300+

Global Partners

Explore our expansive network of partnerships and platform integrations

The Calabrio partner community includes hundreds of trusted companies from around the world.