3 Sessions Not to Miss at Enterprise Connect 2019

Enterprise Connect, one of the biggest customer experience and contact centre events of the year, is just around the corner. If you’re headed there next week, here are some important things to know.

First off, stop by Calabrio’s booth (#733) to see our redesigned, reimagined customer experience intelligence platform, Calabrio ONE v11. Our new platform shines a light on the hidden customer data in your contact centre to illuminate compelling insights that enrich human interactions. The platform features a radically intuitive new UI, powerful embedded analytics and AI -fueled insights that put data at the fingertips of every user.

Second, whether it’s your first time at Enterprise Connect, or your twentieth, it can be a challenge to decide which sessions to focus on. To help you plan, here are a few sessions that sound like “must-attends” to us.

Breaking Down the Enterprise Barriers to Improve Customer Experience
Monday, March 18, 8:00am – 8:45am at Sun D

Chris Marron, analyst from leading global research firm MZA, and a panel of experts including John Hernandez (Selligent), Tod Famous (Cisco), and Nemo Verbist (Dimension Data), discuss how to break down barriers between departments and take advantage of the customer data to build better experiences. Attend this session to learn the opportunities and challenges enterprises face, and how AI and analytics can help deliver a seamless and personalised customer journey experience.

Market Report: How Customer Engagement is Driving the Enterprise
Monday, March 18, 1:00 – 1:45pm at Osceola B

In this session, leading contact centre analyst, Shelia McGee-Smith, will address technology innovations and the role they’re playing, or are poised to play, in transforming the market, and discuss what the blurring lines among customer support, sales, and marketing solutions mean for enterprises. Don’t miss out on the opportunity to hear an industry expert discuss current and future trends in the contact centre market.

Customer Experience Intelligence with Calabrio and Amazon Connect
Tuesday, March 19, 12:10 – 12:30pm at booth #2106

Join Ross Daniels, Vice President of Global Partners at Calabrio, and Joe Eisner, Global Partner Lead at Amazon Web Services, at booth #2106 and find out how we can help you deliver a higher-quality, more consistent customer experience across every channel. Learn about our history with Amazon Connect, how easy it is to integrate Calabrio and Amazon Connect and the value that customers receive via Calabrio analytics.

We’re looking forward to another successful year at Enterprise Connect! If you can’t make it to the show, don’t worry! Follow @Calabrio on social media for the latest updates and coverage from #EC19. For more information on how to register visit our live events page