Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

With the spread of COVID-19, customer service teams are leaving traditional contact centres to work remotely and promote social distancing. Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact centre can be critical to resolving the new influx of cases and maintaining business continuity. Read our complete guide to learn more about the ins and outs of remote work.

Calabrio, Amazon and VoiceFoundry have partnered to provide fast deployment and configuration for remote working needs.

Stay connected and responsive to customers

Over the last few weeks, we’ve rolled out several solutions to help our customers stay connected to their stakeholders. Now, Amazon Web Services (AWS) will be supporting these efforts. Calabrio and AWS are working together to deliver free credits for Amazon Connect, the cloud-based contact centre service from AWS based on the same technology that powers Amazon customer service.

Beginning today, customers can contact AWS to get started with Amazon Connect, free of charge, and receive support from Amazon Connect to help with the implementation of their virtual contact centre.

This offer, complimented with fast deployment by VoiceFoundry, can be acquired through the AWS Marketplace.

Within a few days, Calabrio and Amazon will spin up your new environment. VoiceFoundry will then rapidly configure your new work from home contact centre to meet the needs of this new reality.

For more on this Amazon Connect and Calabrio ONE integration, contact us.

Calabrio 

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.