Quickly Deploy a Cloud Contact Centre with Calabrio ONE, Twilio Flex Boost and Avtex

COVID-19 is impacting all dimensions of the workplace, from where we work to how we interact with customers and co-workers. It has highlighted the need for schedule flexibility as more employees work from home and are faced with other constraints such as school closures and childcare.

With most companies in or moving toward a work-from-home model, a cloud-enabled remote workforce is the new imperative. And it needs to be deployed fast to meet increased demand.

That’s why Calabrio, Twilio and Avtex have teamed to help ensure you are prepared to meet new and emerging work-from-home challenges.

Deploy fast and keep your remote agents engaged

We have partnered with Twilio and Avtex to reinvent the way you collect and analyse data flowing through your contact centre. The insights gained from this integration can help you effectively engage with your work-from-home contact centre employees. Together, Twilio Flex Boost, and Calabrio ONE expand your customer support to address evolving technical, operational and financial events.

Simply flip the switch on this combination offer for a complete contact centre and workforce optimization solution born in the cloud and packaged specifically to tackle work-from-home challenges.

Here’s the rundown on the new offers:

• Calabrio ONE with Twilio Flex Boost
  • 60 agents free for 3 months, with additional agents at bundle price
  • 15% discount over MSRP on suite bundle
• Calabrio Quality Management with Twilio Flex Boost
  • Standalone QM service
  • 60 agents free for 3 months, with additional agents at bundle price
  • 30% discount over MSRP on QM agent per month cost

Within a few days, Calabrio and Twilio will spin up your new environment. Avtex will then rapidly configure your new work from home contact centre to meet the needs of this new reality.

For more on the Twilio Flex and Calabrio ONE integration, visit our Twilio partner page.

To learn more about mastering the transition to remote work, read our complete guide here.

Calabrio 

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.