Customer Success Manager
With You Every Step of the Way
Becoming a Calabrio customer can mean change for your whole organisation. Luckily, you have a Calabrio customer success manager, who will act as your guide, advocate and advisor, throughout your Calabrio journey. Dedicated to making you successful with Calabrio ONE, your customer success manager will offer responsiveness and world-class follow up and will be your go-to contact for daily account needs.
Customer Success
Manager
Manager
With You Every Step of the Way
Becoming a Calabrio customer can mean change for your whole organisation. Luckily, you have a Calabrio customer success manager, who will act as your guide, advocate and advisor, throughout your Calabrio journey. Dedicated to making you successful with Calabrio ONE, your customer success manager will offer responsiveness and world-class follow up and will be your go-to contact for daily account needs.
The Role of the Customer Success Manager
Your Calabrio customer success manager (CSM) is your advocate within Calabrio, providing seamless communication and support throughout your Calabrio experience.
Driving ROI
Your CSM will serve as your internal champion within Calabrio headquarters, working to assemble the resources you need to utilise your Calabrio products to their absolute maximum, driving the most possible value from your investment.
Keeping You Informed
Your CSM will keep you up-to-date on what’s new and coming next in Calabrio ONE, ensuring you’re prepared and aware of products, features and functionality you may need.
Internal Advocate
Your CSM will ensure you’re getting the most out of your support agreement, assist with seat additions and help reassess your needs as you navigate your annual renewal.
Connecting You To More
Your CSM will ensure you’re connected to the many valuable ways to engage with and learn from Calabrio and the larger customer community, such as the Calabrio Success Centre, Calabrio Champions programme, Calabrio Customer Connect and Calabrio user groups.
How We Keep Projects on Time & Budget
We’ve developed programme management metrics that allow us to track and communicate the progress of every initial deployment or upgrade project. No surprises—just great results.
The Right Team for Every Job
We’ve spent years building our Professional Services team with certified engineers and highly qualified SaaS experts who understand contact centres and the specific needs of every vertical market we serve. Our deep roster of talent ensures that the right team will be assigned to your deployment or upgrade projects.
Training & eLearning Offers Great Content
We offer great self-directed or instructor-led training content. Our own team uses these assets to ensure best-in-class results, and they are always available to provide insights and training for your own technical teams.
What to Expect as a Customer
Hear how Calabrio partners with customers during the entire onboarding process until you are successfully launched.
