Insurance Companies:
4 Must-Have Tips to Improve Customer Experience
A positive contact centre experience makes a customer twice as likely to renew their insurance policy.
Insurance carriers know the immense impact customer experience has on retention, revenue and profitability. And nowhere is a positive experience more important than insurance contact centres. Fielding thousands of calls every day, it is the central hub of an insurance company.
The good news is insurance call centres are sitting on a wealth of voice-of-the-customer information. The bad news is this data is largely untapped – with only 2% of conversations analysed on a routine basis.
Download our tip sheet to learn four ways to improve the customer experience. It’s a must-read for business leaders looking to tap into the remaining 98% of your contact centre data and leverage key insights to drive growth.
Can your WFO provider also give you the insights you need to improve customer experience?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact centre.
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