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Organisations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes
Contact centre leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.
