Every other Thursday someone from the Innovation Design team helps make analytics and data consumable for all. This week we tackle how to move from reporting to BI.

Discover how analytics can help your company avoid major missteps when your improving NPS doesn’t match your stagnate sales numbers.

You don’t need a data scientists to effectively run an analytics program. Learn the five most important traits to look for when hiring a data analyst.

Find out what three traditional contact center metrics might be holding you back and explore a new way to look at contact center metrics.