Microlearning Video: QM Report | Last Date Time of a Contact by a Person | Calabrio

Quality Management Report – Last Date Time of a Contact by a Person

This video covers how Quality Management users can build a quick and easy report to ensure their agents are being recorded properly. This report will show you the date and the time of the most recent contact record each person has in Calabrio ONE.

Watch the video below to learn more.

 

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