5 tips for staying compliant with remote agents

Over the past several years, the number of contact centers employing remote workers has grown significantly. You might have already been planning for it and started testing the waters with remote agents. Now, due to COVID-19, you might be required to quickly move your workforce to remote locations.

Maintaining great customer service during this transition is important. Staying compliant with regulations like HIPAA, PCI, GDPR and CCPA is even more important.

In the below video, we share a few steps we suggest you take to ensure compliance. For more information on managing a mobile workforce, visit our Work-from-home definitive guide.

Dave Hoekstra

Dave Hoekstra has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.